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Online Troubleshooting

Preparing Your Computer for a Webinar
Viewing Online Videos
Fixing 404 Errors and Other Difficulty Viewing Our Website
1. Enabling Cookies and JavaScript
2. Clearing Cache
3. Deleting Cookies

 


 

Preparing Your Computer for a Webinar

Click here for common solutions to webinar problems.

Need more help? Email us at support@psychotherapynetworker.org with the following information.

  • Your computer type
  • Your web browser type and version
  • Your internet connection speed

Viewing Online Videos

When watching videos on the Networker site the embedded video should look like the image below. If you don’t see this type of screen, here are some ways to fix the problem.

NetVideoDemo

Update to latest version of your browser.
If using Mozilla Firefox, Click here.
If using Internet Explorer, Click here.
If using Apple Safari, Click here.
If using Google Chrome, Click here.

Update to the latest version of your player.

For Adobe Flash Player, Click here.
For Apple Quicktime, Click here.

Enable Cookies and Javascript.
(see instructions below)

Fixing 404 Errors and Other Difficulty Viewing Our Website

Enabling Cookies and JavaScript
We may collect certain non-personal information through the use of cookies. We use cookies primarily to make improvements and updates to our site based on which areas are popular and which are not. Cookies also make web-surfing easier by saving your passwords and preferences when you visit our site. Most browsers are designed to accept cookies. You can reset your browser to refuse all cookies; however, some parts of our site may not function or may be considerably slower if you do so.
 
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.
 
Clearing Cache
Every web browser stores a cache of the websites you visit, so the browser doesn’t have to retrieve the information all over again each time you access the site. This can mean that more recent changes to the website won’t display on your screen because the browser is recalling how the page looked before, rather than retrieving the most current information from the site. For these reasons, we recommend that you clear your cache if you are having trouble viewing our website.
 
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.
 
Deleting Cookies
Cookies are small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. You may have corrupted cookies stored on your computer, which can prevent you from accessing some websites. If you are experiencing problems with pages loading or are receiving 404 errors, we recommend that you delete cookies on your computer.
**NOTE: Removing all Cookies may erase at least some private login data; so be sure your important passwords are recorded in a safe place
 
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.

 

If using Mozilla Firefox:

Enabling Cookies and JavaScript

 
From "Firefox" menu select "Preferences"
pull down and click on "Content Tab"
make sure "Enable JavaScript" is checked.
 
From "Firefox" menu, select "Preferences"
pull down and click on "Privacy Tab"
make sure "Accept Cookies from sites" is checked.
 

Clearing the Cache

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cache” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.

Deleting Cookies

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cookies” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
[This will erase ALL Cookies]

**Note: Additionally in Firefox for Mac,
you may go up to the “Firefox” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
click on “Show Cookies…;”
then, select “psychotherapynetworker.org,”
followed by clicking on “Remove Cookie.”

 

If using Windows Internet Explorer:

Enabling Cookies and JavaScript

 
From "Tools" menu select "Internet Options,"
pull down and click on "Privacy Tab,"
click the "Advanced" button.
The Cookie settings in IE are by default to "Accept All Cookies."
You can override that setting here.
Most users will already have these selected.
 

Clearing the Cache

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Files,” listed under “Temporary Internet Files.”
When prompted by the pop-up, click “Yes,”
then click “Close” to close the dialogue box.

Deleting Cookies

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Cookies,” listed under “Cookies.”
Select “Yes” when prompted by the pop-up,
then click “Close” to close the dialogue box.
[This will erase ALL Cookies]

 

If using Apple Safari:

Enabling Cookies and JavaScript

 
From "Safari" menu select "Preferences"
pull down to the "Security Tab,"
make sure "Enable JavaScript" is checked,
make sure "Accept Cookies" has either "Always" or "Only sites I visit" selected.
 

Clearing the Cache

Go up and click on the “Safari” Menu,
pull down and click on “Empty Cache;”
then click “Empty,” or simply press Return.

Deleting Cookies

Go up and click on the “Safari” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
Under where it says "Cookies and other website data" click the a small button that says "Details...”
Then search psychotherapynetworker.org and select anything about psychotherapynetworker.org and click remove.

[You may also delete ALL Cookies by clicking on “Erase All”]

 

If using Google Chrome:

Enabling Cookies and JavaScript

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
select the “Allow local data to be set” option.

Clearing the Cache

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click the “Clear Browsing Data” button,
select the “Empty the Cache” check box.

Deleting Cookies

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
click “Show Cookies and Other Site Data,” then click “Remove All.”

If you continue to experience problems,

Please contact our support team at support@psychotherapynetworker.org with the following information:

  • Computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.)
  • Purchase information, if applicable (course number and name, date purchased)
  • Brief description of your concern
  • Phone number and best times to contact you

Toll Free: (888)-851-9498