A strong sense of confidence and order are the usual hallmarks of the demonstration videos shown in clinical workshops or the cases described in books extolling the effectiveness of a particular therapeutic approach. Indeed, hammered into our training is the expectation that if we embrace the theory underlying certain models and learn how to perform the accompanying therapeutic moves, then big changes will reliably take place. Depressed clients will shake off their despair, anxious folks will become calm and centered, couples in perpetual conflict will find a path to peace and harmony.

Okay, so maybe that’s a bit of an exaggeration. Still, the self-assurance of the expert practitioners who publicly present their work can lead everyday therapists to believe that psychotherapy is a far more predictable craft than it actually is. Just apply technique X to problem Y and positive outcomes will dependably ensue. The reality, of course, is much muddier. Therapists on the ground regularly experience setbacks and discouragement and, if they’re honest with themselves, eventually learn that only one mantra applies to every case—it’s more complicated than that.

The first-person accounts below, originally composed for a storytelling event at this year’s Networker Symposium, invite us into some moments of clinicians confronting the limits of their knowledge and effectiveness, moments in which they have to step out from behind their mask of unruffled confidence. What’s striking is that all these storytellers are experts in their particular therapeutic fields. But in the privacy of their own offices, they struggle with as much uncertainty, frustration, and lack of control as the rest of us. Often as they try harder, they only flail—and fail—more.

So what does work? In the end, it’s the willingness of these clinicians to embrace their own vulnerability and take the ultimate risk of being real with the client without knowing what the next step might be. What these storytellers have in common is the readiness to hang out on a limb with a client, even dangling there for a bit, until they get a hunch about what that person needs. In the process, they may look a bit foolish in front of their client. They don’t care—or they do care, but they persevere.

To be sure, a therapist’s skill base and experience are vital to good therapy. So are warmth and compassion. But they’re rarely enough. These stories attest to the need to bring vulnerability and some measure of risk into the treatment room, letting go of any secret ambition to become a Master of the Therapeutic Universe, always ready with a powerful intervention. There’s no such person.

The path to expanding our effectiveness begins with staying open to the uncertainties of the moment and mustering the courage to admit to ourselves when we’re truly stuck and at a loss. It’s only then, when we realize that our old maps are inadequate to the clinical task at hand, that we can begin the endlessly fascinating voyage of discovery that begins with the seemingly simple question—now what?

—Marian Sandmaier


I’m Funny and I Faint

By Lynn Lyons

I met Luke when he was about to turn 15. He was at the beginning of a growth spurt, thin and lanky, with sneakers that looked far too big for the rest of him. Polite but reserved, he made eye contact fleetingly and didn’t smile. He wasn’t attending school, had stopped playing baseball, and for the last eight months had spent most of his time alone in his room. When his best friend had moved across the country, he’d withdrawn even more. His social anxiety became so overwhelming and painful that he told his mother that going to high school “felt like being shot.” He’d been in therapy before and had tried medication, but as his anxiety and depression deepened, he felt hopeless, and his parents were increasingly desperate.

This is a success story. Luke, now 17, is back in school full-time. He started taking drum lessons, and he and some new friends formed a band. He joined a baseball team and showed up to the first practice knowing no one. He missed a grounder that first day, but went back. I could spend hours describing the steps Luke and I took to manage his anxiety and get him to where he is now, two and a half years later. But this isn’t a story about that—it’s a story about connection and what happens when we therapists allow ourselves to be genuine and flawed and real.

Looking back, I think two conversations started us off down this path. The first took place during an early session, when he was wary of what I had to offer him. “How do you know what this is like?” he asked. “You’re not me. I can’t walk into school and not feel the anxiety. It’s awful.”

I told Luke that, for the first half of my life, I was held hostage by a powerful medical phobia. Actually, the term medical phobia is far too specific for what was really a fear of anything I considered even remotely “gross” in the realm of bodily function or dysfunction. Even the vague suggestion of something “medical” or “gross,” would cause me to have a full-on panic attack, a vasovagal reaction that came on slowly but quickly picked up speed. Once the symptoms started—always with a rushing in my ears—the panic and physical reactions spiraled. Ultimately, I’d lose consciousness.

I passed out frequently and in the most embarrassing situations imaginable. Although I worked hard to avoid any possible triggers, it didn’t take much to set me off. Once, as a swimmer after college, I developed an ear infection and went to the doctor. He looked into my ear and said rather dryly, “Wow, it’s red in there.” That was all it took. I fainted.

Luke was leaning forward in his seat, taking in every word as I told him this. I went on to say that my first job after graduate school was in a hospital, which, I reminded him, “is one of those big buildings where they keep all the gross medical stuff.” I was working on the inpatient psychiatry unit—as nonmedical an environment as I could hope for. But still, inside every elevator, around every corner, even in the cafeteria, lurked potential horrors that I might see or hear or imagine. I was determined that this fear wouldn’t rule me, but I had no skills or plan to back up my determination. I had to figure it out.

“And I did,” I told Luke. “I’m proof that this can be done. And in the last 18 years, I’ve only passed out twice. Both times were embarrassing, and both had to do with bones. Bones and dislocations can still get me every once in a while. But I’m much, much better. I’m on offense with this thing. I don’t avoid it. And I’ll teach you to do what I do.”

The second conversation took place about a year into treatment. As Luke was steadily moving back into his life, I asked what made him stick it out in therapy with me, way back when.

“One thing, I think, was that I knew you were funny,” he told me. “And I knew I was funny. I wanted to show you that. I wanted to make you laugh, and it made me mad that my anxiety didn’t let me do that. I wanted you to see who I was because I knew you’d appreciate it.”

This brings us up to the last few months. Luke was doing so well that we were meeting only every six weeks or so. At one visit, he began to tell me about recent events and successes, as had become the routine. “Oh, yeah,” he added, “and I have a girlfriend. Annie.” I beamed immediately, but then felt myself working to rein in my excitement. Instead, I did the therapist nod as he filled me in. She was a girl from school, also anxious, he told me. They’d become friends first, able to tell each other all sorts of things. “I like her,” Luke said, grinning in spite of himself. “So a few weeks ago, I asked her to be my girlfriend. She said yes.”

But there was a problem, and he was hoping I could help. “We’ve agreed to be boyfriend and girlfriend,” he said. “Except since then, nothing has happened that you’d consider ‘boyfriend and girlfriend.’” Luke looked down at his sneakers. “Do you know what I mean?”

I told him I did, and we talked about what he could do to take that next step. Should he hold Annie’s hand? Put his arm around her when they were watching TV? “How do you just do that?” he wanted to know.

“Take her to the movies,” I said, with more confidence than I felt. “Annie’s hand will be resting on the armrest or her lap. Then during the movie, tap the top of her hand like this, and offer your hand to her.” I acted it out. Finger tap. Offer hand with palm up.

The next week, Luke reported success. After they’d gotten over that hump, it was easy to hold hands and sit close while hanging out. “But now I want to kiss her,” he said. “Tell me how to do that.”

I asked Luke if he thought Annie wanted to kiss him. Yes, he thought so. “So ask her,” I said. “When you’re sitting together, turn to her and say something like, ‘Can I kiss you?’”

“Really?” said Luke. “Isn’t that weird? Is that what people do?”

I told him it was kind and polite and sweet. And, yes, that’s what kind and polite people do—even teenage boys. I predicted that Annie would say yes. I was almost sure of it.

“Okay, I’ll do it,” he said. “And can I come back next week? You’re the only one I can talk to about this.”

The following week, he sat down and made a few minutes of small talk. “Oh, and I kissed Annie,” he added, casual as can be.“Damn!” I said, laughing. “You buried the lead!”

“I did what you said,” he grinned. “We were watching a movie at my house and I turned to her and said, ‘Do you want to kiss me?’ She said yes. But then we realized we didn’t know what to do next.” So, he said, they took out his iPad and searched for “how to kiss a girl” on wikiHow. They figured it out, step by step. They laughed a lot. I assured Luke that kissing was something that improved with practice. He smiled. We talked about school and his thoughts about going away to college the following fall, and then scheduled another appointment.

His mom emailed a few days before his appointment to let me know that Luke had dislocated his shoulder while playing touch football. “All is well,” she wrote. “He’ll tell you about it when you see him.” I got nervous.

The last time I’d passed out, four years earlier, was the direct result of my friend Jim telling me about his dislocated shoulder. We were at a fancy fundraiser, and Jim was a bit drunk. In some detail, he described to me his fall while skiing, his subsequent belief that his shoulder was “just dislocated,” and his repeated attempts to shove it back into place. “I didn’t know it was broken,” he said. “While I was pushing on it, it got a bit gummy in there.” Gummy. Such a seemingly innocuous word, but I felt those familiar symptoms moving in fast.

The last thing I remember was excusing myself, saying I needed to take a trip to the bathroom. I regained consciousness about 15 feet from where I’d left Jim. I was flat on my back in the foyer. When I came to, the live music had stopped and several people were leaning over me.

The night before Luke’s appointment, I struggled to fall asleep, which is unusual for me. He was going to tell me about his dislocated shoulder. I’d taught him to step in to his worries, that avoiding triggers only made the anxiety stronger. He could handle it. But now, it was my turn. I felt responsible for the progress of both of us.

I reminded myself I could handle whatever happened. “If I faint, I faint” had been my liberating mantra for decades. I’d been humiliated in more scenarios than I could remember, and I’d survived. Bring it on, I told myself, and then stayed awake for another hour or two.

Luke arrived for his appointment the next afternoon. We chatted about school (he was finally catching up in math), Annie (the kissing was going well, and the need for coaching diminished at this point), and his dogs (his mother had added another rescue to the pack, much to his father’s dismay). “I dislocated my shoulder, did you hear?” he finally asked. I told him his mom had emailed, then he filled me in on the details.

After baseball practice he and his teammates were playing a little touch football that quickly came to include tackles. One boy took him down hard, and he immediately knew there was a problem. “I couldn’t move,” he said. “I was just on the ground groaning.” He didn’t tell me anything too graphic—and no mention of “gummy.” I focused on my breathing and was doing fine. Then Luke said, “I have the X-rays on my phone. Right here. Pictures of when my shoulder was out and then when they put it back in. I want you to see them.” He looked at me with anticipation.

“Sure!” I said, perhaps a little too enthusiastically. “In a few minutes.” The session was almost over, and I decided I’d look at the X-rays as he was heading out the door. That would be safe.

But Luke was having none of it. “You should look now. No avoiding. Let’s go.”

He was right. I needed to walk the walk. “Okay, let’s see them,” I said. Pressing my hands together and breathing as slowly and silently as I could, I felt my heart rate bump up a bit.

Luke found the X-rays on his phone and turned the screen toward me. “This one is when the shoulder was out,” he said. “See that? Look closely. And here it is back in. See?” He toggled back and forth several times. Then he looked at me. “How’re you doing?” he asked.

“I’m fine. I really am,” I said, hoping Luke could feel my confidence. My heart rate was evening out, and there was no telltale rush in my ears.

Luke told me I’d done a great job. He’d known I could do it, he said. He put away his phone and we talked some more. I don’t remember what we discussed, but he was making me laugh, probably by imitating his poodle’s nervous grimacing. Luke is funny.

When the hour was over, we scheduled several weeks out, back to our previous routine. “Thank you,” I said. “This was my lucky day, you dislocating your shoulder and then showing me the X-rays. You’ve helped me a lot.”

“It’s the least I could do,” he answered.

I felt my eyes well up as he left. This was a boy who came to my office barely able to look at me, wanting so desperately to find friends and connection, but terrified to show himself to the world. He left this day knowing, I’m quite sure, that connection happens when you take a bit of a risk and share a human, emotional experience.

When I was in graduate school, I was told not to self-disclose, to always be careful about how I reacted and what I said when I saw a client outside a session. As a 22-year-old social work intern, one of the many things I worried about was my ability to hide my “real” self from the families I was assigned to help.

Believe me, I like boundaries. My office is attached to the back of my house, and the rules surrounding that are made clear to my clients. But how can I teach my young worriers (and the older ones, too) to relish the uncertainty of human connection if I’m unwilling to connect genuinely with them? Now you know the truth: I’m funny, and I faint. When you specialize in anxiety disorders, these two qualities can come in handy as needed.

Thinking Outside the Gift

By Lisa Ferentz

What do you do when a client you’ve worked with for years shows up with a holiday gift that’s inside a beautiful, light-blue Tiffany box? And as she hands you the gift, what if she says—without a hint of manipulation—“I know that you’ll tell me that you can’t accept this, but it will break my heart if you don’t keep it.”

Most therapists have a policy about receiving gifts. Some will accept a gift if it’s under a certain dollar amount. Some won’t accept a gift under any circumstances. Some will accept a gift but make it clear that it’ll be put in the waiting room and shared with everyone. Up to this point in my career, I’d been confronted only with a small candle and a few homemade cards. In each case, it seemed appropriate to accept the offering graciously and move on with the session.

I was completely caught off guard by the Tiffany box that my client, Dawn, had handed to me. But I knew two things: I couldn’t keep whatever was in it, and I couldn’t simply hand it back to her unopened, either. After she’d done so much work in therapy over so many years, resolving a lot of childhood trauma, I didn’t want to rekindle old feelings of rejection and shame. Yet as we sat down together and I lifted the lid, my eyes grew wide.

Inside was an exquisite, heart-shaped gold pin studded with diamonds—real diamonds. Once again, I had two thoughts: I have a dress that would go perfectly with this, and How the hell am I going to navigate this one? I want to emphasize that if she’d handed me a chocolate-chip cookie or a loaf of zucchini bread, I wouldn’t have had an issue. But this was an elegant and expensive piece of jewelry.

“You’ve been so kind to me for so long,” Dawn said, leaning forward. “You never judge me, always support me. I feel like you’ve given me a piece of your heart, and I wanted to give you a small piece of mine.” Dawn had been horribly emotionally and physically abused by her father throughout childhood and never protected by her mother. Throughout her 20’s, feeling invisible and worthless, she landed in several emotionally abusive relationships and silently struggled with depression and anxiety. I’d been working with her for eight years, and she’d been making great progress. She was managing her depression well, feeling confident living on her own, and volunteering at a local elementary school. She was unhappy in her job at a science lab, but was beginning to pursue an advanced degree, hoping to change jobs in the near future.

I was genuinely moved by her gift—and genuinely at a loss. Picking it out clearly demonstrated tremendous thought, and even love, on her part. “Thank you, Dawn. I’m so touched,” I said sincerely. She beamed, sitting up straighter on the couch. Taking a deep breath, I continued, “But you know that I can’t keep it.”

At this, Dawn’s body slumped. A look of pain set in around her eyes, reaffirming my fear that refusing her gift would be devastating for her. I could feel my palms getting moist as I held onto the box. I was flying by the seat of my pants, with no strategy or precedent to work from. “Dawn,” I said, hoping to find a way forward, “would you be willing to share with me why you thought I was worthy of such a beautiful gift?”

Without missing a beat, she rattled off a long list of loving qualities she felt I possessed and had shared with her, so many that I began to blush. What now? Where could we possibly go with this? Then, watching this client I’d known for such a long time, who’d done such powerful trauma work with me and had such a gentle, fragile heart, I had an epiphany. I put my hand up, pausing her in mid-sentence, and asked, “Would it be okay if we wrote some of those qualities down?”

With this request, she looked at me strangely, but given our safe and trusting relationship, she went along with it, perhaps thinking I was in need of some extra affirmation that day. I handed her a large sheet of white paper and with great speed and alacrity, she wrote down phrases like never judgmental, always unconditionally kind, makes negative thoughts more positive, tells me I have worth. I remained silent as she wrote. After she’d scribbled about 10 phrases, I told her that was plenty.

“Here’s what I’d like to do,” I said, sounding more confident than I felt. “I can’t take this gift home with me, but I’m going to lock it in the bottom drawer of my filing cabinet here in the office. And then I’d like to propose that you and I work together, for however long it takes, to help get you to a place where you believe that everything on that list describes you. Then, you’ll be ready to claim this gorgeous pin.” It seemed like a pretty good idea, considering I was thinking on my feet.

“Well, that sounds like a pretty stupid idea,” Dawn quickly said, with more anger than I’d seen from her in a long time. She sighed in frustration, broke eye contact, and slowly shook her head. “It’s certainly not what I was hoping for,” she added. I anxiously waited out this reaction, hoping she’d soften to the idea. Finally, given that we had such a safe and trusting relationship, she begrudgingly agreed.

So we locked the pin away and got to work on developing greater self-compassion and a stronger ego. Over the next several months, we reframed her self-criticisms to reflect the strengths that others saw in her. We chipped away at the shame and self-blame that were byproducts of her trauma. It was hard work, and sometimes her determination flagged. But she kept at it. After a few months, she even managed to extricate herself from her toxic workplace and was surprised by the quiet pride that opened up inside her. We moved on to help her set better boundaries with dysfunctional family members, and l gave her lots of homework assignments that focused on self-care.

There were still many times when Dawn struggled with self-confidence, particularly as she approached the work required for her master’s degree. Despite her great intelligence, she questioned her abilities, didn’t believe she had anything worthwhile to contribute in class, and felt too anxious to ask her professors for help when she needed it. This added layers of unnecessary stress and often impacted her sleep. Several times I felt the potential setback coming as she contemplated leaving the program, but she stayed with it.

Then a particularly pivotal moment occurred one day when I congratulated Dawn on her ability to speak up and set limits with a friend who was regularly taking advantage of her. For the first time ever, she maintained eye contact with me as I pointed out her success. She made none of her customary attempts to minimize, rationalize, or deny the compliment. She even nodded her head, ever so slightly, in agreement. It was a giant step in her ability to embrace an expanded and more loving narrative about herself.

Almost a year later, Dawn sat down in my office one day and asked, “Can I see that thing in the bottom drawer?” If I’d had a soundtrack playing in my office, this was the point where the strings would’ve swelled and a dramatic drumroll would’ve rumbled through the air. It had been an arduous journey to get to this point, full of ups and downs. I tried to act as nonchalant as she did, but my heart was pounding with excitement.

As calmly as I could, I took the Tiffany box out of the drawer and ceremoniously placed it in her hands. Dawn opened it slowly, with great care, and looked at the pin for a long time. She even picked it up and gently traced the outline of the heart with her finger. Then, she closed the box and handed it back to me. And that’s when the soundtrack would’ve gone wah-wah-wah.

A few weeks later, Dawn came to our session clad in an elegant, stylishly cut red dress. Beyond the dress and the artful upsweep of her hair that showed off the soft features of her face, there was something new, even fresh, about her. Maybe it was the heels, I thought, but even sitting on the edge of the couch, she appeared taller, the usual hunch in her shoulders momentarily gone. Since it was mid-December, I asked if she were going to a holiday party.

“No,” she said, a small smile playing at the corners of her mouth. “I just thought this dress would look nice with my pin.”

This time, I helped Dawn fasten it on, and it sparkled and glowed, just as she did.

So here’s what I’ve learned: sometimes, clients give us the gifts they want for themselves but don’t feel worthy of receiving. And sometimes, by helping them see the attributes in themselves that they admire in us, we can help them reconnect with those qualities. And I also learned that sometimes, making a difference means thinking outside the box—especially if it’s a beautiful, light-blue one from Tiffany.

The Final Shot

By Kenneth V. Hardy

With some trepidation I approached Room G, where I’d been instructed to report for my first day as a family therapist at the Solomon School for Boys in a suburb of Philadelphia. As I cautiously opened the door, I was pleasantly surprised to see that the eight boys I was to meet with had already assembled, sitting on metal chairs in a circle, with an empty one apparently reserved for me.

But as I looked more closely, I saw that the kids appeared eerily detached from each other. They also seemed completely indifferent to my presence as I walked toward my chair. One kid, who later identified himself as Darryl, glanced up and mumbled, “Yo, you the doctor?” There was no other indication that I’d even entered the room.

Quickly, I took in the environment—green-painted concrete walls, a scarred linoleum floor, and harsh fluorescent lighting overhead. The institution officially called itself a school, but for all practical purposes it was a jail for adolescents. All the kids had been convicted of one or more offenses, some of them violent. Like many places of its kind, it was heavily populated with poor youth of color.

Over the next several weeks, much of my time with the boys was characterized by long periods of silence and numerous failed attempts to engage them. Once, I asked them to go around the circle and tell the group one thing they liked and respected about themselves. Radio silence. Finally, a kid named DeShaun muttered, “Lamest shit I ever heard.” Chortling all around. Trying fiercely to avoid relying solely on “talk therapy,” I brought in art supplies and asked each of the boys to draw a picture that could represent some aspect their lives. Nothing. Not one of them made even a cursory attempt to put anything on paper.

At some point, I realized that they couldn’t do what I was asking, because if one of them complied, the rest of the group would consider him “soft.” So in a strange way, each of my failed attempts to engage them was helping them form a bond, albeit one of resistance against me.

Still, their individual strategies for shirking my efforts were limitless and creative. Every time we met, Malik would slump down in his chair with the brim of his Yankees cap covering his face. Darryl would softly rap his favorite song of the day as he swiveled in his chair. DeShaun would doodle, drawing designs of his street name, “Sadat,” with black and red markers.

Then, about a month into our time together, I walked in with my index finger heavily wrapped in white medical tape. Thirteen-year-old Drew pointed at it. “You had to mix it up with somebody?”

“No,” I replied, “I jammed it playing basketball.”

Several boys exploded into laughter. “You play basketball?” “I don’t believe that shit.” “Who you? Dr. J?” Malik added, “I bet you as soft as rich peoples’ toilet paper on the court. Probably how you got your finger jammed.”

For the first time, they were interacting with each other. The steady stream of belittling assessments of my basketball skills continued as they extended high fives to each other and embellished each other’s criticism. I pretended to defend myself, but I was secretly delighted. They were engaged.

In subsequent sessions, I made a point to use basketball as the centerpiece of our conversations. As I bragged about my ball skills to both bait and engage them, I tried to sneak in advice about their lives as poor youth of color. For example, I’d say to Malik, “I can’t imagine you beating me in a game because your eyes are always covered by your baseball cap. You block things out so you can pretend they’re not there. How you gonna beat me when you can’t even see me?”

This type of banter continued for weeks, culminating in a threat from me that I’d bring in four of my “old head” friends and beat them in a game of whole-court basketball. I further asserted that we’d spot them points and still beat them, because they didn’t seem to know how to trust each other, play together, or sacrifice for each other.

Trust and teamwork weren’t these boys’ strong suits. All had suffered severe and debilitating trauma that had left them perpetually wary of others. Fortunately, basketball had captured their attention and imagination—and I had to seize on this. As we continued to meet, I used video clips from NBA games as an entree to discuss how to effectively manage one’s emotions, think critically, and make good decisions. The weekly basketball repartee motivated Malik to suggest, “We should organize a team.” I responded, “Only if I get to be coach.” The idea quickly gained traction.

After determining that this group was serious about forming a team, I met with the administration to pitch the idea. The CEO reminded me that I was hired to do therapy, not coach basketball. “Think about Malik and Rashard,” he said. “They’re both 17 years old with a long history of violent offenses. This is their last chance. If they offend again after leaving here, they’re going to adult prison. They’re beyond your play therapy.”

I refused to give up, ultimately volunteering to coach them on my personal time. Finally, the school approved our application to form a team and enter a league comprising detention and residential treatment centers in the area. We called ourselves The Hawks.

Recognizing that these kids had little time to lose, I toughened my persona. Gone was any trace of a gentle, “therapeutic” demeanor. I was now in lecture-hassle mode, especially with Darryl, who was severely overweight and tended to stand around rather than run up and down the court. “You’ve got to try harder!” I badgered him. “Give up here and you’ll give up in life.”

We weren’t a very good team. Even though Malik was an outstanding player, probably talented enough to play collegiate ball, his eruptions of rage regularly sabotaged him. He led the team in ejections—including one at tip-off for viciously elbowing an opposing player. After playing eight games, we were 1 and 7. The more we lost, the harder it was for the boys to stay focused. It was as if they believed that if they didn’t play hard, they’d be spared the even worse humiliation of losing badly when they did try to win.

I imagined that this was the same approach that governed their lives off the court and how they dealt with being born into circumstances where the odds were stacked mightily against them. Malik had been abandoned by his family early in life. DeShaun, at age 12, had witnessed his stepfather rape his mother and had intervened by beating him with a pipe. Their familial struggles were exacerbated by poverty and racial oppression. Their losses on the court, it seemed to me, were a reflection of the unaddressed issues that had landed them in juvenile detention in the first place.

It was a 10-game season. After our seventh loss, I met with the team in Room G and had them listen to a song by Tupac called “Keep Your Head Up!” I gave them another mini-lecture about the importance of not quitting. “Listen up,” I said. “If your ancestors could overcome slavery, you can do almost anything you’re determined to do. Starting next game, we’ll no longer call ourselves The Hawks. Instead, we’ll be Doc Hardy’s Hustlin’ Hawks. We might win or we might lose, but we will not be out-hustled!”

In the next game, something had shifted. Malik scored a season-high 26 points and managed to stay in the entire game. And Darryl played with unprecedented energy and focus. We lost by eight points, but it was a huge moral victory.

Still, when the regular season ended, we were solidly in last place. The playoffs were next, and we were slated to play our first game against the Wildcats, the first-place team, which had beaten us by 40 points in an earlier game. This pair-up demoralized the Hustlin’ Hawks, and a couple of guys hinted that they might just skip the game. In response, I wrote a personalized, handwritten message on an index card to each of the boys. Malik’s read: “Malik, I believe in you! And remember, if you quit in basketball, you’ll be a quitter in life. Quitters don’t survive, and you must survive because you come from a long list of survivors! Keep your head up! We’re going to shock the world!” Secretly, I didn’t know if we would, but I wanted them to experience a sense of personal power and agency nonetheless.

A week later, everybody gathered in the locker room before game time. I had a surprise for the guys. I pulled out an enormous shopping bag and presented each kid with a complete uniform that I’d purchased a few weeks earlier. The uniforms were black with gold numbers and each boy’s name printed in gold across the back. The front of the uniforms proclaimed in gold letters, “Doc Hardy’s Hustlin’ Hawks.”

They exploded with excitement. As they grinned and leapt around the locker room in a manic state, I saw that many of them had tears in their eyes. I could hardly hold back my own. When they’d calmed down a bit, I explained that I chose the black uniforms to represent all of us as black people and that they should always be proud of that. The gold symbolized all the parts of them that were valuable but that they couldn’t see at times. I wasn’t sure how much they actually heard as they called out, “Thank you, Doc Hardy! Thank you!”

When they ran onto the court to meet the Wildcats, the tiny crowd in the stands burst into raucous applause. With their adrenalin pumping, the Hustlin’ Hawks played like never before. Malik had his best game of the season and assumed a key leadership role, facilitating play after play and shouting encouragement to his teammates. Then, with two minutes remaining, he fouled out. The score seesawed. We were down by one point.

With only seconds left in the game, the Wildcats were called for a three-second violation, and had to return the ball to the Hustlin’ Hawks. DeShaun took it out of bounds and threw it to Darryl, who’d been left unguarded by his opponents because he rarely moved to the ball and virtually never shot it. In a split second, however, Darryl caught it, turned around to face the basket from just above the foul line, and banked it off the backboard before it swished through the net. His grin lit up the court.

The final score was 61-60, with Doc Hardy’s Hustlin’ Hawks the victors! Every kid on the team was shouting and dancing and hugging. They’d shocked themselves. They’d shocked me. They were winners.

The taste of victory was short-lived, though. A few days after he made the shot of his life, Darryl was arrested for theft while on a home visit for the weekend. Shaken and dismayed, I took it personally. It was heartbreaking. I’d defied all the “rules” I’d learned in graduate school about not getting too close to your clients, keeping a professional distance from those you serve.

Ten months later, the Solomon School lost funding, and my position was eliminated. The guys and I had an emotional goodbye. I gave Darryl one final, probably unwelcomed, lecture about the importance of him fighting to avoid becoming another black-male statistic. My final words to him: “Dude, you have a life and it’s precious, even if others think it isn’t. If you want to stay alive, you need to find your purpose.” Then, gradually, I lost touch with all of them.

Fast forward five years. I walked into a neighborhood barbershop to get a shave and a haircut. Sitting down, I waited for the barber to cover me with a white cape, and suddenly, from behind me, I heard him shout, “Doc Hardy! You’re Doc Hardy, right?”

I felt a bit vulnerable, because this man was holding a straight razor and I had no idea who he was. He looked around and announced, “Hey y’all, this is Doc Hardy. Man, this dude saved my life.” His voice cracked. “He believed in me when no one else did, not even my own pops. He’s the reason I’m here today and not on lockdown.” He turned to me. “Doc Hardy, it’s me, Darryl!”

Stunned, I managed to say, “Darryl, look at you! You look great!”

Darryl flashed his familiar grin. “Thanks, Doc.” Then he tilted my chair back and expertly placed a steaming towel around my lower face and neck. I breathed deeply and began to relax. Darryl handled the straight razor with dexterity and precision as he shaped my mustache, and I took great pleasure in noting how much he’d changed over the years. He was no longer the reckless, ill-focused adolescent who broke my heart. He was confident, mature, and full of gratitude. He even refused to accept payment for my haircut and shave, saying, “Nah, I can’t. I owe you, Doc. I owe you a lot! You helped me find my purpose.”

I paused briefly to take it all in. Fighting back tears, I gave him a hug and whispered in his ear, “You helped me find mine as well.”

First Make the Bed

By Michele Weiner-Davis

Have you ever worked with someone who brought you to your knees? I have—and this impossible woman humbled me. Nothing I said or did seemed to help her. She had airtight reasons for why her life would never change, and why she’d never feel better. She hit a nerve, reminding me of my own vulnerabilities, my own uncertainties. In fact, she more than reminded me.

She was me.

On a cold morning in February 2004, the lights went out. I’d been feeling incredibly stressed at the time: work was unusually overwhelming, my long-term marriage had hit a rough patch, and our youngest was about to leave for college. Perhaps you’re thinking that our son’s leaving home for college was a good thing, and it was. But frankly, I like my chicks in my nest. Besides, my son’s departure meant that I had the arduous task of finding a place to store, or better yet to junk, the helicopter I’d used to perfect my parenting style.

During the weeks leading up to that frigid February day, I found myself ruminating endlessly about the issues that were troubling me. I realized that ruminating was making me feel worse, but I simply couldn’t stop. Days blended into nights. I even dreamed about the issues plaguing me. Many nights, I barely slept at all.

Then one morning, it was as though someone had flipped a switch. From that day forward, I felt the most intense anxiety I’d ever experienced. My stomach was twisted in a constant knot. My heart raced. I lost so much weight that my clothes hung on me. My eyes were sensitive to light. Sounds overstimulated me. I felt as if I were in constant danger. As if that weren’t debilitating enough, I then plunged into a deep depression. I’d never experienced this before, and nothing in my then 30 years of clinical experience had prepared me for what was about to happen. If you’ve ever been depressed yourself, you know exactly what I mean.

Depression sucked the life out of me. Waking up felt like a curse. I just wanted to pull the covers over my head and stay in bed, but I was too anxious to do that. I couldn’t keep still. Each day was a battle to stay connected to the things that gave my life meaning, the things that anchored me, like my husband, my children, my mother, my supportive friends, my work with couples, even my dog. But I couldn’t. It was as if I were in an insulated space suit, floating in darkness, completely untethered.

One day, in the midst of the darkness, I picked up the phone and called a psychiatrist. Although I viewed medication as an undesirable last resort, my deepening depression prompted me at least to get evaluated for the possibility of beginning a regime of antidepressants.

The psychiatrist’s office was housed in a large, sterile-feeling hospital, not exactly the feng shui I’d been hoping for. He greeted me in the waiting room, white lab coat and all, with barely a smile. I think I even remember his having a stethoscope dangling from his neck.

The good news was that, after talking to me, he said, “You won’t need medication. You just need 6 to 10 sessions of CBT and you’ll be fine.” Enormously relieved, I scheduled a second appointment for a week later, and the next seven days were remarkably depression and anxiety free. I couldn’t wait to tell the doctor how well I was doing! When I did, he said matter-of-factly, “It’s good that you’re feeling better, but it probably won’t last. Besides, you need to stay in therapy to figure out why you were vulnerable to depression in the first place, because not everybody is, you know.”

Do you know the meaning of the phrase iatrogenic disease? It’s when a condition is made worse by a healthcare provider or treatment. And that’s exactly what happened that day. I thought I was on my way up, but as soon as the doctor said that, I started to sink again. Mustering my last ounce of energy, I set out on a path to find the magic bullet that would relieve my pain. I’m pretty sure I tried every model of psychotherapy, from top-down to bottom-up, and everything in between. You wouldn’t have wanted me in your practice. I was your classic “yes, but” client. I knew just enough about each therapy model to be dangerous. No therapist was going to pull a fast one and trick me out of my depression.

When therapy didn’t work, I read every book on depression I could get my hands on. I went on week-long retreats. I changed my diet. I tried vitamins and supplements and hormones. I used a light box. I did acupuncture. Then, out of pure desperation, I tried numerous antidepressants. Nothing worked.

Almost a year later, I realized that there was no single magic bullet. I had to face the fact that I couldn’t afford to wait until I felt better to do better. So I promised myself that every morning I’d make my bed. This might seem like a small thing, but believe me, it was huge. Making my bed gave my life structure. It was a metaphor, a springboard for forcing me to engage in other therapeutic behaviors, such as exercising daily, finishing a long overdue book, and honoring my work commitments. Realizing that I had the strength to get my feet moving, no matter how crappy I was feeling, was a major turning point for me. I began to feel some hope.

This fledgling sense of hope, in turn, enabled me to appreciate the life rafts that had been floating beside me all along—my people! I began to feel the power of their love. I had an insatiable need to talk about my feelings all the time, and I can still picture the faces of my family and friends as they listened patiently, their eyes filled with quiet compassion. They sent me self-help articles, drove me to appointments, and answered my frantic, late-night calls. My mother sent me daily emails with inspirational quotes. No matter how exasperating I must’ve been, they wouldn’t give up on me, even when I felt like giving up on myself.

I began to notice, too, the love that showed up in unexpected places. About a month into my struggle, I’d contacted Michael, a friend and colleague who specializes in depression. We spoke on the phone for an hour, after which he said, “Get out your calendar so we can schedule another appointment next week.” At the end of that session, he said the same thing. And he continued to say that for a solid year. Repeatedly, I told him that I wanted to either pay him or stop having the sessions. His only response was “Michele, we’re not stopping, and I’m not taking money from you.” This man threw me a lifeline. Little by little, I began to feel tethered again.

And then there was my Buddhist therapist, Jennifer. Many times, she encouraged me to meditate. “Start by doing it for one minute every day,” she said. I told her I would, but I never did. I was a “yes, but” Buddhist. So what about Jennifer was helpful? Plain and simple—she loved me. I wasn’t just her 2-o’clock appointment. She had a way of making me feel cherished. She always seemed happy to see me. I felt certain I was her favorite client, even though that’s what 30 other people who saw her each week probably thought.

Because my crises didn’t always happen during the time of my sessions, she made herself available to me between sessions for reality checks or pep talks. She’d talk about rising above adversity in her own life and say, “Michele, if I can do this, I know you can too. You’re going to get through this.” That’s all I ever really wanted to hear. And somewhere deep inside I knew she was right. It just felt so comforting to be reminded of my inner resources by someone who I deeply respected—and loved. It was as if she held up a mirror to reflect the best, most resilient parts of me.

Of course, my healing from depression didn’t happen in a straight line; there were many hills and valleys. The biggest challenge came one morning when I was getting ready to do a two-day intensive with an out-of-town couple. I was standing in my kitchen, feeling at peace and thinking, I’m doing so much better, when the phone rang. My mother, one of my primary anchors in life, had been in a car accident and was being airlifted to a hospital in Denver.

The world stood still.

When my daughter and I arrived at the hospital, the staff placed us in a “family room,” not a good sign. After what seemed like an eternity, I learned my mother had died—without my holding her hand, kissing her goodbye, saying, “I love you” for the billionth time, or even being able to tell her that she didn’t have to worry about me because I was going to be okay.

In the days that followed, my biggest fear was that my grief would consume me, taking me to a frightening place from which I’d never be able to return. But while I did experience depression again as I tried to embrace this unfathomable loss in my life, I found each emotional setback was slightly more manageable than the one before. Each time, I found my way home.

I’m back now, and I’ve been back for a very long time. But I’m not the same person. One of depression’s gifts has been the deep sense of gratitude I feel on a daily basis for the blessings in my life—the way the morning light casts shadows on the mountains near my home, the boisterous laughter of our grandchildren, and the enduring love of so many people in my life. My clinical work has deepened, too. Although I’ve always recognized the importance of this thing we call “the therapeutic relationship,” I now understand it in my heart. When I’m with my clients, I’m totally in the flow. They feel my laser focus. Together, we laugh, we cry, we hug. I’d always been comfortable being open and vulnerable with my clients, but now somehow the membrane between us feels more permeable. And when they lose their way between sessions, they know they can count on me.

Most importantly though, when my clients seem disheartened, I flash on that granite-faced psychiatrist in the white lab coat I first saw—and I intentionally ooze hope. I brazenly predict, “You’re going to get through this. I know you will. And I’ll help you get there.” You see, the worst part of depression for me was the unbearable loneliness, the sense of being untethered, and the belief that things would never change. And the antidote to that was love and hope. Love and hope, as it turned out, were the medicine for my soul.

It’s Never Too Late

By Daniel Siegel

When I first met Stuart, he was 92 years old. His son, a therapist, had seen me at a conference and decided, for some reason, that I was the guy to treat his normally pugnacious but now depressed father.

As I walked into my waiting room to greet them, Stuart wasted no words. “I don’t know why the hell I’m here,” he said, scowling.

Stuart’s son, Matt, broke in. “My father’s gotten very depressed. He’s withdrawn from interacting with me, my sister, and his grandchildren. He’s even withdrawn from my mom. But I think you can help him.” He turned to Stuart. “Dad, I’ll stay in the waiting room.”

Sitting across from Stuart, I didn’t feel what you often do with someone who’s depressed—a kind of depletion of energy, a sense of despair. Instead, I got a feeling of someone who just didn’t give a crap. Because he had a reputation as one of the most aggressive litigators in the Los Angeles area, I decided to take a low-key stance. “So what do you think is going on?” I asked.

“I think you guys are just idiots,” he said, waving his hand dismissively. “This is all useless.”

“Well, let’s just talk about what’s going on in your life,” I responded.

“Nothing,” he said. But after some prodding he told me that a few months ago, his wife had been hospitalized with pneumonia. When she recovered and came home, he’d become fascinated with the law books he had lying around the house, and was now spending most of his waking hours immersed in them.

“Well, that’s very interesting,” I told him.

“Yeah?” he retorted, leaning forward a bit, ready to spar. “What’s so interesting about that?”

I said, “Just that you’d start studying so much, all of a sudden.” He stared at me. I pressed on: “Would you be willing to answer a few questions? I know it sounds weird, but I’m trained as an attachment researcher, and I do this thing called the Adult Attachment Interview (AAI), where we just kind of talk about your memories of childhood.”

“Look, I’m 92,” he said with disgust. “Why would I care about what happened in my childhood?”

I shrugged casually and responded, “I don’t know—you might just find out something about yourself.”

“Okay. Whatever,” he acquiesced, throwing up his hands. So I went through the AAI with him, and what emerged was a classic portrait of what’s called “dismissing attachment.” The two hallmarks are not remembering much of your childhood and simultaneously insisting that your childhood had no impact whatsoever on your development. Basically, you dismiss the importance of relationships. This became clear when I began to ask Stuart about what he remembered about growing up. “Didn’t I just tell you I’m 92?” he spat.

“I know 92-year-old people who remember a lot about their childhoods,” I told him calmly. “You don’t. And that’s just interesting.”

“What’s so interesting about that?” he snarled.

“Well,” I said, “your wife got pneumonia and then you immerse yourself in studying for hours on end. Your son says you got depressed, but you don’t seem depressed to me.” He made a show of aggrieved patience. I continued, “So it’s interesting that your AAI suggests you might have reacted to early experiences in a way that, to put it simply, shut down half of your brain.”

“To put it simply,” he said immediately, “You’re a moron.” Then something shifted in his expression. “Which half of my brain don’t I have?” he asked. For the first time, there was no trace of contempt.

“I know you have your left half. That’s for sure,” I told him.

He cocked his head slightly and asked, “Which side is that?”

“It’s the side with all the L’s,” I said. “It develops later, it’s logical, it has a kind of linear approach that uses language and deductive reasoning, and it likes making lists—like the one I’m making now. The right brain, on the other hand, is where feelings reside.”

I could almost see the pugnacity drain out of him as he sat with this for a bit. Finally, he said, “There’s this guy, Bill Smith, who started my law firm with me 60 years ago. He’s developed cancer and he’s dying.” He paused. “And I don’t feel anything. My whole life, my whole life, people have said to me, ‘Stuart, how do you feel?’” He shook his head. “I have no idea what they mean by that question.”

At this, I sat back slightly, taking in the vulnerability I sensed beneath his confession. Then he surprised me further with a request. “Can you help me?” he asked, “to feel something?”

“I don’t know why you’d want to change anything, Stuart,” I found myself saying. “You’re 92, after all.”

His forehead wrinkled. “You think it’s too late?”

Sticking with my paradoxical approach, I answered, “Well, I don’t know if it’s too late, but you’ve done so well all this time with half a brain.”

With a sudden sense of urgency, he said, “But maybe before I die, I can find out what the question really means, ‘How do you feel?’”

“Maybe it’s possible we can develop the other hemisphere,” I told him. Aware that Stuart didn’t have all the time in the world, I suggested we meet twice a week.

So we began to do everything you can imagine to activate his right hemisphere. We did nonverbal game-playing, where I asked Stuart to use different tones of voice and facial expressions. We did pantomime. We did exercises to activate autobiographical memory. Since you can’t retrieve a right-hemisphere memory that’s never been encoded, we had to start this very simply. “Tell me what life was like this morning when you woke up,” I’d ask. “Which sock did you put on first? How did you pour your milk on your cereal?” By paying attention to this kind of daily activity, slowly Stuart began to develop his capacity for autobiographical memory. Of course, he thought this was all totally stupid, but he went along with it anyway.

Then one afternoon, Stuart came in and told me that his grandchildren were going skiing and it’s making him feel worried. My heart bumped a little: he used the word feel. “What are you worried about?” I asked.

He thought for a moment and said, “I don’t know. Something about the skiing,” and I flashed on his AAI, when he told me that his brother had been in a skiing accident when they were kids and had lost a leg. When I’d asked Stuart back then how he’d felt about his brother losing a leg, he’d said flatly, “Nothing. He had another one.”

“You told me about your brother losing his leg,” I said to him now. “I’m just wondering if you’re worried about your grandchildren going skiing because you have some leftover feelings about that.”

Tears sprang suddenly to Stuart’s eyes. After a moment, I said, “Do you think you have leftover worries about your brother’s leg?”

“Oh, no. He’s fine,” he said. But once again, he got teary. “I just can’t believe you remember what I say to you,” he added softly after a long pause.

Whoa, I thought. And we just gazed at each other.

At the end of the session, when we shook hands goodbye, Stuart put his other hand on top of our clasped ones and said, “This was amazing.”

In the sessions that followed, I continued to feel like there was now a “we” coming together. Then one morning, about six months into therapy, Stuart’s wife, Helena, called me up. “Dr. Siegel,” she said, “what have you done to my husband? Did you give him a brain transplant?” She was joking but not joking.

“No,” I said. “Why do you ask?”

“Because he’s like a different person,” she answered. She paused a moment. “Some friends moved away the other day and I put my arms on Stuart’s shoulders for a bit of comfort. And he said, ‘That feels good.’ I said, ‘Would you like a shoulder rub?’ And he said, ‘Yes.’” Helena’s voice went thick with emotion. “That’s the only time in 65 years of marriage that he’s let me give him a shoulder massage.”

My first thought was God, why did she wait around for 65 years? But that’s a whole other story.

When Stuart came in next, I told him, “Your wife called.”

“Yeah, yeah, I heard,” he said.

“So what’s the story with the massage?” I asked.

He went silent a moment, then said, “You really wanna know? What we’re doing here, this therapy thing . . .” In a flash, the bellicose litigator reappeared. “First of all, I don’t know why it’s taking so goddamn long. We’ve been working at this for what, six months? I thought it was going to be six weeks. Are you just trying to get my money?”

“Well, I don’t mind your money,” I said. “But no, that’s not why. Therapy usually takes a while. In fact, a lot of people would have to spend six years doing what you’ve done in six months.”

His face softened a bit and he said, “Really? Well, maybe I’m just very motivated because I don’t have that much time left. It’s just a very different feeling to be, uh, alive like this.”

I circled back. “So what’s going on with the massage?”

“You know what happened to my mother?” he responded. I nodded because he’d told me earlier that she’d died when he was young. “It was so painful,” he continued. “And then my father just stopped talking. He didn’t take care of me.” He stared at the rug. “So I decided that I’d never need anyone again. And that’s why, when my wife got pneumonia, I just had to disappear from everyone.”

I stayed quiet, wanting to give him a chance to take in the full impact of what he’d just said. “But with what we’re doing here,” he went on, “I feel I can need people now. I could let Helena massage me. I could let it feel good. And what I want to work on now,” he said, his voice gathering energy, “I want to work on joy. I want to have joy in my life before I go.”

Stuart and I worked together for several more years. He died recently, at the age of 99, having achieved his goal of contacting joy. One of the last times I saw him he told me, “You know, none of this would’ve happened without getting the other half of my brain back.” He looked at me with a kind of wonder, then his eyes crinkled. “And just to set the record straight, you’re not a moron,” he added.

No compliment I’ve ever received has touched me more.


Illustration © Lighthouse Studio/IllustrationSource.com

Marian Sandmaier

Marian Sandmaier is the author of two nonfiction books, Original Kin: The Search for Connection Among Adult Sisters and Brothers (Dutton-Penguin) and The Invisible Alcoholics: Women and Alcohol Abuse in America (McGraw-Hill). She is Features Editor at Psychotherapy Networker and has written for the New York Times Book Review, the Washington Post, and other publications. Sandmaier has discussed her work on the Oprah Winfrey Show, the Today Show, and NPR’s “All Things Considered” and “Fresh Air.” On several occasions, she has received recognition from the American Society of Journalists and Authors for magazine articles on psychology and behavior. Most recently, she won the ASJA first-person essay award for her article “Hanging Out with Dick Van Dyke” on her inconvenient attack of shyness while interviewing. You can learn more about her work at www.mariansandmaier.net.

Dan Siegel

Longtime Psychotherapy Networker contributor Daniel J. Siegel, MD, is a graduate of Harvard Medical School and completed his postgraduate medical education at UCLA with training in pediatrics and child, adolescent, and adult psychiatry. He is currently a clinical professor of psychiatry at the UCLA School of Medicine, founding co-director of UCLA’s Mindful Awareness Research Center, founding co-investigator at the UCLA Center for Culture, Brain and Development, and executive director of the Mindsight Institute, an educational center devoted to promoting insight, compassion, and empathy in individuals, families, institutions, and communities. Dr. Siegel’s psychotherapy practice spans thirty years, and he has published extensively for the professional audience. He serves as the Founding Editor for the Norton Professional Series on Interpersonal Neurobiology which includes over 70 textbooks.

Kenneth V. Hardy

Kenneth V. Hardy, PhD, is director of the Eikenberg Institute for Relationships and professor of marriage and family therapy at Drexel University.



Lisa Ferentz

Lisa Ferentz, LCSW-C, DAPA, is a recognized expert in the strengths-based, de-pathologized treatment of trauma and has been in private practice for more than 35 years. She presents workshops and keynote addresses nationally and internationally, and is a clinical consultant to practitioners and mental health agencies in the United States, Canada, the UK and Ireland. In 2009 she was voted the “Social Worker of Year” by the Maryland Society for Clinical Social Work. Lisa is the author of Treating Self-Destructive Behaviors in Trauma Survivors: A Clinician’s Guide, 2nd Edition (Routledge, 2014)Letting Go of Self-Destructive Behaviors: A Workbook of Hope and Healing (Routledge, 2014), and Finding Your Ruby Slippers: Transformative Life Lessons From the Therapist’s Couch (PESI, 2017).

Lynn Lyons

Lynn Lyons, LICSW, is a speaker, trainer, and practicing clinician specializing in the treatment of anxious families. She’s the coauthor of Anxious Kids, Anxious Parents and is the co-host of the podcast Flusterclux. Her latest book for adults is The Anxiety Audit.

Michele Weiner-Davis

Michele Weiner-Davis, MSW, director of the Divorce Busting Center, is the author of the bestsellers The Sex-Starved Marriage and Divorce Busting.