Frequently Asked Questions

General Questions

[+] [-] How do I contact Psychotherapy Networker?
For login, continuing education, and account support:

Email: customersupport@pesi.com 
Online Form: Click here to fill out a contact form. https://psychotherapynetworker.org/customercare/contactus
Phone: (888) 851-9498, 7:00 a.m. - 6:00 p.m. Central Time, M-F.
Fax: (800) 554-9775
Mail: 
PESI, Inc. 
PO Box 1000
Eau Claire, WI 54702

For article submissions and help locating articles:

Editorial Office:
Email: info@psychnetworker.org
Phone: (202) 537-8950
Mail: 
Psychotherapy Networker 
5135 MacArthur Boulevard N.W. 
Washington, D.C. 20016

For technical support:

Email: psychotherapynetworker@ce21.com
Online form: Click here to fill out a contact form. Then click "Create a Support Request."
Phone: (877) 602-9877, 7:00 a.m. - 6:00 p.m. Central Time, M-F.

For magazine subscription questions: 

Email: networker@pubservice.com

Phone: 1-888-883-3782

[+] [-] What is the Federal I.D. number for Psychotherapy Networker?
26-3896894
[+] [-] Where can I get a W-9 for Psychotherapy Networker?
Click here to access the W-9 form for download or print.
[+] [-] Is Psychotherapy Networker a part of PESI, Inc.?
Psychotherapy Networker joined the PESI family in 2015, and PESI began providing support services for Psychotherapy Networker in February 2016. Customer service is provided by PESI and can be reached at (888) 851-9498.
[+] [-] Do you have a satisfaction guarantee?
We have a 100% satisfaction guarantee. If you are not satisfied, please call us at (800) 844-8260.
[+] [-] What is your professional conduct/non-discrimination policy?
It is the policy of Psychotherapy Networker to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. Psychotherapy Networker does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
[+] [-] Attention: New Hampshire Participants

New Hampshire Participant Disclosures

- Previous education and credits cannot be applied to classes at Psychotherapy Networker (PESI, Inc.).

- Students who cancel their Psychotherapy Networker Symposium registration must do so before February 28th and in writing, and will receive a refund less a $50 administrative fee. No refunds will be issued for cancellations postmarked after February 28th. All refunds are handled on a case-by-case basis.

- Students who file an official written grievance with Psychotherapy Networker (PESI, Inc.) can contact the New Hampshire Department of Education at the address below if they feel unsatisfied with the outcome of said grievance at Psychotherapy Networker (PESI, Inc.). Students who withdraw from the class must do so in writing.

New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301

My Account

[+] [-] I had an account on the previous Psychotherapy Networker website. Can I still use it?
Yes; your previous account has been migrated to our new website, but you’ll have to set a new password to access it. You’ll need to use the email address that was associated with the old account as your username, instead of the username itself. After entering your email address, click “Forgot your password?” to set up a new one.
[+] [-] My old Psychotherapy Networker login isn’t working. What should I do?
Verify that you are using the email address associated with your previous online account and have set a new password. If you are still having problems, please contact our customer service department for assistance.
[+] [-] I know I have an account, but the website is not allowing me to log in. What does this mean?
Psychotherapy Networker offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. Most likely, your login information is correct, but you are trying to log in at the incorrect location for the services that you are trying to access.

Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of psychotherapynetworker.org. This account is for product purchases such as DVDs, magazine quizzes, and your magazine subscription. 

Distance Learning Account: Digital seminars and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.psychotherapynetworker.org and clicking “Sign In.”  

It's also possible that your distance-learning account was created through PESI, Inc., and not through Psychotherapy Networker. If that is the case, you will receive a login message that notifies you that your account is on catalog.pesi.com, and you will be given an option to log into the PESI distance learning account. However, if you are trying to log in to purchase a Psychotherapy Networker online program, you will need to create a separate account on catalog.psychotherapynetworker.org

If you receive the log in message, please click “Login with PESI.” After you log in, the website will automatically create an account for you on catalog.psychotherapynetworker.org and link your account on the two websites.
[+] [-] I’m trying to log into my account, but the “Forgot Password” email that I was sent says that the system doesn’t recognize my email. What does this mean?
Psychotherapy Networker offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. You are likely attempting to log into the incorrect account type. 

Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.psychotherapynetworker.org This account is for product purchases such as DVDs, magazine quizzes, and your magazine subscription. 

Distance Learning Account: Digital seminars and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.psychotherapynetworker.org and clicking “Sign In.”  

It's also possible that your distance-learning account was created through PESI, Inc., and not through Psychotherapy Networker. If that is the case, you will receive a login log in message that notifies you that your account is on catalog.pesi.com, and you will be given an option to log into the PESI distance learning account. However, if you are trying to log in to purchase a Psychotherapy Networker online program, you will need to create a separate account on catalog.psychotherapynetworker.org

If you receive the log in message, please click “Login with PESI.” After you log in, the website will automatically create an account for you on catalog.psychotherapynetworker.org and link your account on the two websites.
[+] [-] How do I update my email address on my account?
Bookstore Account: To update your email address on your bookstore account, please call or email customer service. 

Distance Learning Account: To update your email address on catalog.psychotherapynetworker.org, please log into your account and select “Change Email or Password” below your profile photo. If you have previously linked your distance learning accounts for PESI and Psychotherapy Networker, you will also need to update your email address on catalog.pesi.com and relink the accounts.
[+] [-] I’ve purchased from the PESI website before. Can I use that account here?
Yes; our new store is built on the PESI store platform. The same online (bookstore) account will work on both websites.
[+] [-] I have a distance learning account for both PESI and Psychotherapy Networker. Can I link them?
Yes; if you have an account on catalog.pesi.com and catalog.psychotherapynetworker.org, you can link them for easier access to both accounts. To link the accounts, log into your account on catalog.pesi.com, click the “Other Accounts” tab, and select “Link this Account.” You will need to enter your email address and password for the catalog.psychotherapynetworker.org account and click “Sign In.” After clicking “Sign In,” your “My Account” page will have a tab for your Psychotherapy Networker account and purchases and a tab for your PESI accounts and purchases.
[+] [-] I purchased an online course or digital seminar, but the website is not allowing me to log in. How do I access the online course that I’ve purchased?
To access online courses, please make sure that you are logging into your distance-learning account on catalog.psychotherapynetworker.org. You will not be able to access the online course from www.psychotherapynetworker.org.

Magazine and Mobile App

[+] [-] How do I subscribe or renew my magazine subscription?
Your magazine subscription is separate from your online account.

To subscribe to Psychotherapy Networker magazine, select the "Subscribe Now" option from the "Magazine" menu.  

To renew your Psychotherapy Networker magazine subscription, select the "Renew Now" option from the "Magazine" menu. 

If you have questions about logging in to the website to read articles online, please contact customer service, or see "How do I read the full magazine articles online?"

If you have any questions about your magazine subscription, please contact customer service.



[+] [-] I want to read the read the Networker magazine on my mobile device. Should I purchase a subscription through the app or the website?
To provide you with benefits such as instant online access to article archives and subscription management, we ask that you please DO NOT purchase a digital magazine subscription directly through the app. Instead, you can enjoy free access to the app by purchasing a subscription through the website. All print subscriptions come with this free digital access. If you’d prefer not to receive the print magazine, please let us know at the time of purchase.
[+] [-] How do I check the status of my magazine subscription?

You may check the status of your magazine subscription by logging in, clicking your email address in the upper, right corner, and then clicking "My Subscription."  


If no subscription is found, you will be presented with the option to purchase a subscription or to enter the account number and zip code associated with your current Psychotherapy Networker subscription.

Once your subscription is verified, it will be linked to your online account, and you will have full access to magazine articles and subscription information.

[+] [-] How do I read the full magazine articles online?
Although we have many full-feature articles available for free online, to access full issues and all associated content, you must be a subscriber of Psychotherapy Networker magazine. 

Current Subscribers: You already have access to all articles. To view articles online, please login and link your magazine subscription with your online account.

If you already have an online account, login by clicking the "Login" button located to the top of the page. To link your subscription to your account, click on your email address, click "My Subscription," and follow the prompts. 

If you don’t have an online account, create one by selecting "Sign Up" after clicking the "Login" button.  To link your subscription to your account, click on your email address, click "My Subscription," and follow the prompts. 

If you have any questions, contact customer service. 

Non-subscribers: To purchase a subscription, please hover over "Magazine" and click "Subscribe Now."

[+] [-] How do I find the account number for my subscription?
Your account number can be found in the confirmation email you received after subscribing to the magazine or on the mailing label of your physical magazine. If you are unable to locate your account number, please contact us at customersupport@pesi.com or 888-851-9498. Please have your mailing address ready.
[+] [-] How do I make changes to my auto renewal status?

You may check or change the status of your magazine subscription autorenewal setting by logging in, clicking your email address in the upper, right corner, and then clicking "My Subscription."


See the Autorenewal FAQ for more options.

[+] [-] How do I complete a magazine quiz online?
Hover over "Magazine" and then select "Magazine Quizzes" from the drop-down menu. 
[+] [-] I just subscribed, but still haven't received my free 2-CE magazine quiz. What do I do?
The free 2-CE magazine quiz is available to new subscribers only. New subscriber information is processed on a monthly basis, so it may take up to four weeks for you to receive your free magazine quiz via email. If you need to take your quiz sooner, please contact us at info@pesi.com, and one of our staff members will provide you with a temporary promo code you can use to take your quiz for free immediately.
[+] [-] How do I provide feedback on an article?

Great! We love to hear from our readers. 

Please email your comments to letters@psychnetworker.org.  If you would like your comments to be published in the magazine, please keep your comments shorter than 300 words and include your name, city, and state. In addition, you're welcome to leave comments online at the bottom of all articles.

[+] [-] How do I download the Networker app?
You can download our mobile app on your iPad and iPhoneAndroid device, and Amazon Kindle Fire.
[+] [-] Who gets FREE access to the Networker mobile app?
FREE access to all content on the mobile app is available to magazine subscribers.  To access magazine content through the app, enter your subscription and account number and full zip code.
[+] [-] How do I log in to the Networker magazine app for free access?

Once you’ve downloaded the Psychotherapy Networker app, tap "Access" and sign in as a current subscriber using your account number and postal code. For US subscribers, the four-digit zip code extension will also need to be entered.  You’ll find your account number and full zip code in the confirmation email you received after subscribing to the magazine and on the mailing label of your physical magazine. If you are having difficulty locating your account number and full zip code, please contact customer service.

[+] [-] I have purchased a subscription, but the latest content in the app has a price next to it. What should I do?

Apple Devices: Please try restoring your purchases by opening the app, tapping the Settings cog-wheel icon on the bottom right corner of the app, and selecting "Unlock My Purchases." You may be prompted to log into your Apple ID; please make sure it is the same one you used to make your purchases.

Android devices: Please try restoring your purchases by opening the app, tapping the three-dot Settings icon in the top, right corner, then tapping "RESTORE PURCHASES" under the "SUBSCRIPTIONS" heading. Give it a moment and your previous purchases should unlock.

[+] [-] How do I advertise in the Psychotherapy Networker magazine?
Please the "Advertise" links located in the footer on each webpage.

Symposium

[+] [-] How do I get information on the Networker Symposium?
Click here to find more information. If you would like more information on registration for the Symposium, please email symposium@promesaweb.com or call 1-800-379-1733.
[+] [-] How do I register for the Symposium?
Please register at the link below or call 1-800-379-1733 to register by phone.

[+] [-] What is the cancellation policy for the Psychotherapy Networker Symposium?
Early registrants: If you registered prior to 11/15/17, please send your cancellation notification to info@pesi.com by February 28th to receive a refund less a $50 administrative fee. No refunds will be issued for requests received after February 28th, and cancellation notifications must be received in writing.

Late registrants: If you registered after 11/15/17, please send your cancellation notification to symposium@promesaweb.com by February 28th to receive a refund less a $50 administrative fee. No refunds will be issued for requests received after February 28th, and cancellation notifications must be received in writing.
[+] [-] How do I become a volunteer for the Symposium?
Please view volunteer information and register online at the link below. For additional questions and information, please contact symposium@promesaweb.com or call 1-800-379-1733.

[+] [-] How do I select my workshops?
Early registrants: If you registered prior to 11/15/17, you should have received an email with information and instructions to choose your workshops. 

Late registrants: If you register after 11/15/17, you will be asked to select your workshop choices at the time of registration.
[+] [-] Are there hotels close by?
[+] [-] Are continuing education credits available?
Yes, but not all workshops offer CE credit. Please view the online brochure for details. If credits are not available for a workshop, it will be stated under the workshop’s description in the brochure (i.e. Note: No CE credit for this workshop). 

 Available credits vary by profession. For a list of CE credits by profession, please click the link below.

[+] [-] Where do I see full workshop and credit information?
Please view the online brochure for details. If credits are not available for a workshop, it will be stated under the workshop’s description in the brochure (i.e. Note: No CE credit for this workshop). 

Available credits vary by profession. For a list of CE credits by profession, please click the link below.

[+] [-] Attention: New Hampshire Participants

New Hampshire Participant Disclosures

- Previous education and credits cannot be applied to classes at Psychotherapy Networker (PESI, Inc.).

- Students who cancel their Psychotherapy Networker Symposium registration must do so before February 28th and in writing, and will receive a refund less a $50 administrative fee. No refunds will be issued for cancellations postmarked after February 28th. All refunds are handled on a case-by-case basis.

- Students who file an official written grievance with Psychotherapy Networker (PESI, Inc.) can contact the New Hampshire Department of Education at the address below if they feel unsatisfied with the outcome of said grievance at Psychotherapy Networker (PESI, Inc.). Students who withdraw from the class must do so in writing.

New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301

Payment and Payment Options

[+] [-] Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed product order form, online course order form, or digital seminar order form with your payment.
[+] [-] Does Psychotherapy Networker accept purchase orders?
Yes; purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed product order form, online course order form, or digital seminar order form.
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exemption certificate on file in order to waive sales tax. Please enclose it with your product order form, online course order form, or digital seminar order form, or email it to info@pesi.com after you complete your order online. Valid only on registrations/orders where a company is named as the bill-to.
[+] [-] How do I redeem a PESI or Psychotherapy Networker gift certificate?
Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.
[+] [-] Does Psychotherapy Networker have discounts or scholarships?
We’re sorry, but Psychotherapy Networker does not have discounts or scholarships available.

Products and Ordering

[+] [-] Do you have a printed product catalog?
Please complete a product order form if you prefer to mail your order.
[+] [-] Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed product order form, online course order form, or digital seminar order form with your payment.
[+] [-] Does Psychotherapy Networker accept purchase orders?
Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed product order form, online course order form, or digital seminar order form.
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exemption certificate on file in order to waive sales tax. Please enclose it with your product order form, online course order form, or digital seminar order form, or email it to info@pesi.com after you complete your order online. Valid only on registrations/orders where a company is named as the bill-to.
[+] [-] What is your return policy with regard to online store purchases?
If you are not satisfied with any product, please call customer service so we can quickly correct the issue. 

Psychotherapy Networker gladly accepts returns within one year of purchase. Please contact customer service before sending the package so that your order can be noted. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached at 1-888-851-9498 or info@pesi.com.

Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.

PESI, Inc.
3839 White Ave
Eau Claire, WI 54703
[+] [-] What are your shipping charges?
US & Puerto Rico: $6.95 for the first item, $2.00 each additional item. 
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item. 

Psychotherapy Networker is not responsible for additional taxes or customs charges related to shipping. Please contact us for shipping charges on large orders.
[+] [-] When can I expect my order? Can it be rushed?
For in-stock items shipped within the continental United States, you can expect to receive your order within 7-10 days.Order processing can be rushed for a small additional fee (available at checkout). Rushed order processing is not a faster shipping method. If you pay for rushed order processing, your order will have priority when being processed (i.e., it will be “out the door” more quickly).” On most orders, rushed shipping (i.e., FedEx Ground, FedEx 2-Day shipping) is also available for an additional fee. Contact us to place orders that will require rushed shipping.
[+] [-] How do I play the CD/DVD I just purchased?
Your disks will be played through the media player on your computer. For help with playing your disks, please refer to our CD/DVD Instructions.
[+] [-] I purchased a seminar on DVD/CD. How do I find the manual and test?
The manual and test are located on the first disk of your set (in PDF format) in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions.
[+] [-] Are CE credits available for your products?
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards. 

A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
[+] [-] Do CE credits expire on home study products?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
[+] [-] I purchased a program prior to the launch of your new website. How do I access my prior purchases?
You can access our previous product store by select the “My Account” option under the “Customer Care” menu. After you log in, click “Past Purchases” (located under the “For purchases made prior to Feb 1, 2016” heading).  Once at our previous store, you may access your purchases by entering your previous login credentials.
[+] [-] How do I complete the post-test for a product?
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

Reading Courses: Post-tests can be completed online through your bookstore account on psychotherapynetworker.org. There is an additional fee of $9.99 for the post-test. Online tests can be purchased at the time that you purchase the program or by calling customer service. 

You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Magazine Quizzes: Magazine quizzes can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper quiz from your magazine to be graded. There is an additional fee of $25 to complete a magazine quiz. 

Online quizzes can be purchased from the “Magazine Quizzes” page on psychotherapynetworker.org or by calling customer service. You can access a previously-purchased magazine quiz through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “Magazine Quiz,” then click “Start Quiz” next to the quiz you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.

Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test. 

Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.

Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on catalog.psychotherapynetworker.org and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
[+] [-] How do I access the online test that I’ve purchased for my DVD/CD program?
You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “CE Tests” and select “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
[+] [-] Can I share the program I purchased with my colleague?
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.

Online Education

[+] [-] Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed product order form, online course order form, or digital seminar order form with your payment.
[+] [-] Does Psychotherapy Networker accept purchase orders?
Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed product order form, online course order form, or digital seminar order form.
[+] [-] Why am I being charged sales tax on online products?
Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax exemption certificate to Psychotherapy Networker at info@pesi.com. If you have already finalized the order online, please reference your order number when you send in the certificate.
[+] [-] Does Psychotherapy Networker have discounts or scholarships?
We’re sorry, but Psychotherapy Networker does not have discounts or scholarships available.
[+] [-] How can I get in touch with one of your speakers?
Contact us. We would be happy to relay a message to the speaker.
[+] [-] Who should I notify if I need physical assistance to watch a digital seminar or online course?
Please contact us at (888) 851-9498 or at info@pesi.com to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for closed captioning may take several weeks.
[+] [-] I’m trying to purchase a program for someone else, but I accidentally registered myself. How do I fix the order?
Unfortunately, there is not a way for you to correct the order through the website. Please contact customer service at psychotherapynetworker@ce21.com.
[+] [-] When can I expect my order?
Online courses and digital seminars are accessible immediately after purchase.
[+] [-] What is your return policy with regard to online purchases?
If you are not satisfied with any product, please call customer service so we can quickly correct the issue. 

Psychotherapy Networker gladly accepts returns within one year of purchase, as long as the post-test has not yet been completed.
[+] [-] Does Psychotherapy Networker allow for transferring programs to others?
Yes; we allow substitutions for programs at any time, as long as the program’s post-test has not yet been completed. Please provide the substitute's name, profession, email address, contact phone number, and address.
[+] [-] Can I share the program I purchased with my colleague?
Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE. 

If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
[+] [-] What is an online course?
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.

We’re sorry, but post-tests may not be purchased for additional participants.
[+] [-] What is the difference between digital seminars and online courses?
Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format.

Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
[+] [-] How do I access the digital seminars or online courses that I’ve already purchased?
Please log into your distance-learning account on catalog.psychotherapynetworker.org. Your purchases will be accessible from your “My Account” page. 

For digital seminars, you may click the green “Launch Viewer” button to view the program. For most digital seminars, you also have the option to download the program if you choose. For online courses, you may click the green “Launch Online Course” button to open the course.
[+] [-] How do I get access to the materials for a digital seminar?
To access the course materials, go to catalog.psychotherapynetworker.org and log into your distance-learning account. You may access the materials by clicking the “Handouts” button.
[+] [-] Are CE credits available for your products?
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. For online courses, please click the link “Click here for Credit Information” on the program’s webpage to view credit information. 

If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards. 

A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
[+] [-] How do I find out which continuing education credits are available for one of your programs? How do I get the credit?
The continuing education credits for most programs can be found on the program’s webpage under the “CE Credits” tab. For online courses, please click the link “Click here for Credit Information” on the program’s webpage. 

If your profession is not listed on the webpage, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our programs based on other board approvals shown in the credit information. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures.
[+] [-] How do I get my CE certificate? Is there an additional fee?
For digital seminars, your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee, and this fee varies by program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates. 

For online courses, your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.

We’re sorry, but post-tests may not be purchased for additional participants for online courses.
[+] [-] Do CE credits expire on digital seminars and online courses?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
[+] [-] How do I complete the post-test for a product?
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

Reading Courses: Post-tests can be completed online through your bookstore account on psychotherapynetworker.org. There is an additional fee of $9.99 for the post-test. Online tests can be purchased at the time that you purchase the program or by calling customer service. 

You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Magazine Quizzes: Magazine quizzes can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper quiz from your magazine to be graded. There is an additional fee of $25 to complete a magazine quiz. 

Online quizzes can be purchased from the “Magazine Quizzes” page on psychotherapynetworker.org or by calling customer service. You can access a previously-purchased magazine quiz through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “Magazine Quiz,” then click “Start Quiz” next to the quiz you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.

Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test. 

Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.

Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on catalog.psychotherapynetworker.org and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.

Continuing Education

[+] [-] Are CE credits available for your products?
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards. 

A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
[+] [-] How do I complete the post-test for a product?
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

Reading Courses: Post-tests can be completed online through your bookstore account on psychotherapynetworker.org. There is an additional fee of $9.99 for the post-test. Online tests can be purchased at the time that you purchase the program or by calling customer service. 

You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Magazine Quizzes: Magazine quizzes can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper quiz from your magazine to be graded. There is an additional fee of $25 to complete a magazine quiz. 

Online quizzes can be purchased from the “Magazine Quizzes” page on psychotherapynetworker.org or by calling customer service. You can access a previously-purchased magazine quiz through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “Magazine Quiz,” then click “Start Quiz” next to the quiz you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.

Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test. 

Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access a previously-purchased post-test through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.

Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on catalog.psychotherapynetworker.org and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
[+] [-] Do CE credits expire on home study products?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.
[+] [-] Are continuing education credits available for the Psychotherapy Networker Symposium?
Yes, but not all workshops offer CE credit. Please view the online brochure for details. If credits are not available for a workshop, it will be stated under the workshop’s description in the brochure (i.e. Note: No CE credit for this workshop). 

Available credits vary by profession. For a list of CE credits by profession, please click the link below.

Mail and Email Preferences

[+] [-] How do I get added to your email list?
Please visit our add to email list page to be added to our email list.
[+] [-] How do I unsubscribe from your email list?
Please visit our unsubscribe from email list page to be removed from our email list.
[+] [-] How do I sign up to receive the Week in Review newsletter?
In order to receive the Week in Review newsletter, please enter your email address in the gray box on the right side of our homepage, labeled, "Be the first to know...Discounts, Deals & News."  You can also sign up on our add to email list page.  

To manage your email settings or unsubscribe from the Week in Review, hover over "Customer Care" in the toolbar at the top of our page, then click "Join Our Lists."
[+] [-] How do I make sure email from Psychotherapy Networker is not delivered to my Spam or Junk folder?
You can proactively make Psychotherapy Networker a "Trusted Source" by adding our "From Address" (networker@psychotherapynetworker.info) to your address book, contact list, or safe sender list.

If you find a Psychotherapy Networker email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List" which will allow future Psychotherapy Networker email to be delivered directly to your Inbox.
[+] [-] Will my information be sold?
No; Psychotherapy Networker will not sell your information. We do occasionally allow other companies to send you information on programs and products that are similar to ours. We always review and pre-approve the programs and products before we allow other companies to send you this information.

Question not answered? Please contact us