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Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed
order form with your payment.
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Does Psychotherapy Networker accept purchase orders?
Yes, purchase orders are welcome. You can mail, fax, or
email a signed purchase order with a completed
order form.
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Why am I being charged sales tax on online products?
Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax exemption certificate to Psychotherapy Networker at info@pesi.com. If you have already finalized the order online, please reference your order number when you send in the certificate.
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Does Psychotherapy Networker have discounts or scholarships?
We’re sorry, but Psychotherapy Networker does not have discounts or scholarships available.
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How can I get in touch with one of your speakers?
Contact us. We would be happy to relay a message to the speaker.
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Who should I notify if I need physical assistance to watch a digital seminar or online course?
Please contact us at (888) 851-9498 or at info@pesi.com to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for closed captioning may take several weeks.
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I’m trying to purchase a program for someone else, but I accidentally registered myself. How do I fix the order?
Unfortunately, there is not a way for you to correct the order through the website. Please contact customer service at psychotherapynetworker@ce21.com.
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When can I expect my order?
Online courses and digital seminars are accessible immediately after purchase.
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What is your return policy with regard to online purchases?
If you are not satisfied with any product, please call customer service so we can quickly correct the issue.
Psychotherapy Networker gladly accepts returns within one year of purchase, as long as the post-test has not yet been completed.
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Does Psychotherapy Networker allow for transferring programs to others?
Yes; we allow substitutions for programs at any time, as long as the program’s post-test has not yet been completed. Please provide the substitute's name, profession, email address, contact phone number, and address.
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Can I share the program I purchased with my colleague?
Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE.
If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the
Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
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What is an online course?
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on
catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
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What is the difference between digital seminars and online courses?
Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format.
Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
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How do I access the digital seminars or online courses that I’ve already purchased?
Please log into your distance-learning account on
catalog.psychotherapynetworker.org. Your purchases will be accessible from your “My Account” page.
For digital seminars, you may click the green “Launch Viewer” button to view the program. For most digital seminars, you also have the option to download the program if you choose. For online courses, you may click the green “Launch Online Course” button to open the course.
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How do I get access to the materials for a digital seminar?
To access the course materials, go to
catalog.psychotherapynetworker.org and log into your distance-learning account. You may access the materials by clicking the “Handouts” button.
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Are CE credits available for your products?
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. For online courses, please click the link “Click here for Credit Information” on the program’s webpage to view credit information.
If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
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How do I find out which continuing education credits are available for one of your programs? How do I get the credit?
Each of our items has a full listing of the state and
national boards which have approved it to offer credit. For online courses,
there will be a link on the course sales page to this information which says
either “Credit Details” or “Click here for credit information.” For any live
in-person seminars, live webinars, or digital seminars the information can be
found under the Credits tab on the seminar’s webpage.
If your profession is not listed in the brochure or online,
please contact your board to determine your continuing education requirements
and to check for reciprocal approval. Many boards will approve our seminars
based on other board approvals.
A Certificate of Successful Completion will only be issued
if you have complied with and completed all required procedures. Online
trainings typically require you to complete a quiz and evaluation before a
Certificate of Successful Completion is generated. For live in-person trainings
we provide all attendees with written proof of attendance after a quiz and
evaluation is completed, but you must attend the entire seminar to receive full
credit. Availability of partial attendance credits and home study credit
options depends on your profession and the requirements of your licensing
board.
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How do I get my CE certificate? Is there an additional fee?
For digital seminars, your payment for the program includes one free CE test. To complete the test and evaluation, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee, and this fee varies by program. There is no deadline to complete the post-test and evaluation for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
For online courses, your payment for the online course includes the post-test(s) and evaluation(s) for the program. The post-test(s) and evaluation(s) may be accessed by signing into your distance-learning account on
catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online (80% passing score) and evaluation, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants for online courses.
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Do CE credits expire on digital seminars and online courses?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
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How do I complete the post-test for a product?
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
Reading Courses: Post-tests can be completed online through your bookstore account on
psychotherapynetworker.org. There is an additional fee of $9.99 for the post-test. Online tests can be purchased at the time that you purchase the program or by calling customer service.
You can access a previously-purchased post-test through your bookstore account on
www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “CE Tests,” then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Magazine Quizzes: Magazine quizzes can be completed online through your bookstore account on
psychotherapynetworker.org, or you can send in a paper quiz from your magazine to be graded. There is an additional fee of $25 to complete a magazine quiz.
Online quizzes can be purchased from the
“Magazine Quizzes” page on
psychotherapynetworker.org or by calling customer service. You can access a previously-purchased magazine quiz through your bookstore account on
www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “Magazine Quiz,” then click “Start Quiz” next to the quiz you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on
psychotherapynetworker.org, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.
Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our
CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.
Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access a previously-purchased post-test through your bookstore account on
www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on
catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on
catalog.psychotherapynetworker.org and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
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What is the difference between digital seminars and online courses?
Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format.
Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.