May/June 2013

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Editor's Note

There are some clients who yell at us, manipulate us, go broodingly silent on us, have uncontrollable emotional breakdowns in session, disappear for weeks at a time, ignore our advice, and later blame us when their lives don’t improve. The normal rules of genteel reciprocity, so willingly respected by our “nice” clients, are routinely trashed by these “tough customers.” What do we do?

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