Products and Ordering FAQs
Do you have a printed product catalog?
We do not offer a printed product catalog, however, if you wish to mail in your order, please complete a product order form and send it with your payment.
Which forms of payment are accepted?
You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed order form with your payment.
Does Psychotherapy Networker accept purchase orders?
Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed order form.
My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company’s tax exemption certificate on file in order to waive sales tax. Please enclose it with your order form, or email it to po@pesi.com after you complete your order online. Valid only on registrations/orders where a company is named as the bill-to.
What is your return policy with regard to online store purchases?
If you are not satisfied with any product, please call customer service so we can quickly correct the issue.
Psychotherapy Networker gladly accepts returns within one year of purchase for a full refund. Please contact customer service before sending the package so that your order can be noted. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached at 1-888-851-9498 or info@pesi.com.
Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.
PESI, Inc.
3839 White Ave
Eau Claire, WI 54703
What are your shipping charges?
US & Puerto Rico: $6.95 for the first item, $2.00 each additional item.
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item.
Psychotherapy Networker is not responsible for additional taxes or customs charges related to shipping. Please contact us for shipping charges on large orders.
When can I expect my order? Can it be rushed?
For in-stock items shipped within the continental United States, you can expect to receive your order within 7-10 days. On most orders, rushed shipping (i.e., FedEx Ground, FedEx 2-Day shipping) is also available for an additional fee. Contact us to place orders that will require rushed shipping.
How do I play the DVD I just purchased?
Your disks will be played through the media player on your computer. I purchased a seminar on DVD. How do I find the manual and test? The manual and test are located in your account on the handouts tab.
Are CE credits available for your products?
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
Do CE credits expire on home study products?
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
How do I complete the post-test for a product?
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
Magazine Quizzes: Magazine quizzes can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper quiz (found in the handouts tab for each magazine issue). There is an additional fee of $25 to complete a magazine quiz by sending it in via paper.
Online quizzes can be purchased from the “Magazine Quizzes” page on psychotherapynetworker.org or by calling customer service. You can access a previously-purchased magazine quiz through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “Magazine Quiz,” then click “Start Quiz” next to the quiz you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
DVDs: For most programs, post-tests can be completed online through your account, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for DVDs. This fee varies by program, but the online test is less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.
Paper tests are available in PDF format in the handouts tab of your account. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.
Online tests can be purchased at the time that you purchase the program, online in your account, or by calling customer service.
Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
How do I access the online test that I’ve purchased for my DVD program?
You can access a previously-purchased post-test through by logging into your account. After you login, click the orange “Certificate” button under the program’s title.
Can I share the program I purchased with my colleague?
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
Do you have military discounts?
PESI, Inc. is proud to offer free tuition on live webcasts and most live in-person seminars for veterans and active-duty military personnel. We can honor the military discount for registrations placed via fax, mail, or phone. Please note that we will ask you to state your branch of service and MOS.