Online Education FAQs

Which forms of payment are accepted?

You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed order form with your payment and email to po@pesi.com.

Does Psychotherapy Networker accept purchase orders?

Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed order form and email to po@pesi.com.

Why am I being charged sales tax on online products?

Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax exemption certificate to Psychotherapy Networker at po@pesi.com. If you have already finalized the order online, please reference your order number when you send in the certificate.

Does Psychotherapy Networker have discounts or scholarships?

We’re sorry, but Psychotherapy Networker does not have discounts or scholarships available.

How can I get in touch with one of your speakers?

Who should I notify if I need physical assistance to watch a digital seminar or online course?

Please contact us at (888) 851-9498 or at info@pesi.com to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for closed captioning may take several weeks.

I’m trying to purchase a program for someone else, but I accidentally registered myself. How do I fix the order?

Unfortunately, there is not a way for you to correct the order through the website. Please contact customer service at info@pesi.com.

When can I expect my order?

Online courses and digital seminars are accessible immediately after purchase.

What is your return policy with regard to online purchases?

If you are not satisfied with any product, please call customer service so we can quickly correct the issue.

Psychotherapy Networker gladly accepts returns within one year of purchase, as long as the post-test has not yet been completed.

Does Psychotherapy Networker allow for transferring programs to others?

Yes; we allow substitutions for programs at any time, as long as the program’s post-test has not yet been completed. Please provide the substitute’s name, profession, email address, contact phone number, and address.

Can I share the program I purchased with my colleague?

Additional Participant CE is available for all program types except online courses and virtual summits. You can verify that the program offers Additional Participant CE by viewing the program’s webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE.

If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.

What is an online course?

Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.

We’re sorry, but post-tests may not be purchased for additional participants.

What is the difference between digital seminars and online courses?

Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format.

Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
How do I access the digital seminars or online courses that I’ve already purchased?
Please log into your distance-learning account. Your purchases will be accessible from your “My Account” page.

For digital seminars, you may click the green “Launch Viewer” button to view the program. For most digital seminars, you also have the option to download the program if you choose. For online courses, you may click the green “Launch Online Course” button to open the course.

How do I get access to the materials for a digital seminar?

To access the course materials, log into your distance-learning account. You may access the materials by clicking the “Handouts” button.

Are CE credits available for your products?

Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. For online courses, please click the link “Click here for Credit Information” on the program’s webpage to view credit information.

If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.

A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
How do I find out which continuing education credits are available for one of your programs? How do I get the credit?
The continuing education credits for most programs can be found on the program’s webpage under the “CE Credits” tab. For online courses, please click the link “Click here for Credit Information” on the program’s webpage.

If your profession is not listed on the webpage, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our programs based on other board approvals shown in the credit information. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures.

How do I get my CE certificate? Is there an additional fee?

For digital seminars, your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee, and this fee varies by program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.

For online courses, your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

We’re sorry, but post-tests may not be purchased for additional participants for online courses.

Do CE credits expire on digital seminars and online courses?

For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.

How do I complete the post-test for a product?

Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.

Magazine Quizzes: Magazine quizzes can be completed online through your bookstore account on psychotherapynetworker.org, or you can send in a paper quiz (found in the handouts tab for each magazine issue). There is an additional fee of $25 to complete a magazine quiz by sending it in via paper.

Online quizzes can be purchased from the “Magazine Quizzes” page on psychotherapynetworker.org or by calling customer service. You can access a previously-purchased magazine quiz through your bookstore account on www.psychotherapynetworker.org by clicking “Login” in the upper, right corner. After you login, hover over “Customer Care” and then select “My Account.” On your “My Account” page, click on “Magazine Quiz,” then click “Start Quiz” next to the quiz you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.

DVDs: For most programs, post-tests can be completed online through your account, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for DVDs. This fee varies by program, but the online test is less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.

Paper tests are available in PDF format in the handouts tab of your account. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.

Online tests can be purchased at the time that you purchase the program, online in your account, or by calling customer service.

Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.

Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.