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What It Really Means to Apologize

...And Why Good Treatment Means Holding Wrongdoers Accountable

Harriet Lerner

By Harriet Lerner - There’s no greater challenge than listening to the anger and pain of someone who’s accusing us of causing it. To do so, people need to have a solid platform of self-worth to stand on, from which they can look out at their bad behavior and apologize because they see their mistakes as part of a much larger, complex picture of who they are as a human being.

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