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Do You Have What You Need To Take On Really
Challenging Clients?

You know you’re up against a tough customer when you regularly leave sessions feeling like a troubled client yourself—insecure, incompetent, frustrated, and even angry. This highly practical webcast series zeroes in on concrete strategies that are proven to work with clients who can push our buttons and leave us feeling ineffective.

Join Clifton Mitchell, Wendy Behary, Richard Schwartz, Janina Fisher, William Doherty, and John Norcross.

They'll teach you how to:
  • Successfully move past impasses with borderline, narcissistic, attachment-disordered, and self-destructive clients
  • Gain and retain therapeutic leverage, use empathic confrontation, and repair certain ruptures in the clinical relationship
  • Identify and avoid common errors such as sounding like a disappointed parent, relieving the client’s pain too soon, and letting your own vulnerabilities get in the way
  • Customize treatment to the characteristics and needs of your client

Six Powerful Sessions That Will Empower You
To Take On The Most Challenging Clients

Session 1

Treating the Highly Resistant Client

Clifton Mitchell

Clifton Mitchell, Ph.D.

Get practical guidance on a range of clinical methods that will help you overcome stagnation and create therapeutic movement with your most hard-to-treat cases by learning:

  • The danger of relieving the client’s pain too soon
  • How to set mutually agreed upon goals
  • How to focus clients on compelling reasons to change
  • When to slow the pace
  • How to focus on detail, and make baby steps
  • The "Columbo" approach to overcoming stalemates

Session 2

Treating the Narcissistic Client

Wendy Behary

Wendy Behary, L.C.S.W.

Learn how to form genuine relationships with self-absorbed, arrogant clients lacking in empathy by:

  • Gaining and retaining therapeutic leverage
  • Mastering the art of empathic confrontation
  • Assessing your own vulnerabilities and triggers
  • Putting clients in touch with their inner lonely child
  • Using homework assignments to generalize therapeutic learnings and strengthen retention

Session 3

Treating the Borderline Client

Richard Schwartz

Richard Schwartz, Ph.D.

Discover ways to avoid unnecessary struggles through openhearted acceptance of yourself and the client by:

  • Understanding the role of exiled “parts” in your client's reactive responses
  • Deepening awareness of your own parts
  • Learning how to access the compassionate inner “self”
  • Exploring the fundamentals of parts work
  • Managing common traps like client anger and over-dependency

Session 4

Treating Clients with Severe Attachment Disorders

Janina Fisher

Janina Fisher, Ph.D.

Develop better ways of working with clients trapped in their feelings of shame and worthlessness by learning to:

  • Move beyond the limitations of acceptance and unconditional positive regard
  • Recognize internal attachment disorder
  • Help clients reconnect with their disowned self
  • Integrate parts work into your approach
  • Use somatic methods with traumatized clients

Session 5

Treating the Stuck and Self-Destructive Client

William Doherty

William Doherty, Ph.D.

Learn how to move beyond subtly blaming the client, giving speeches, or becoming defensive when therapy stalls by:

  • Recognizing when you sound like a disappointed parent
  • Making the impasse explicit without blaming the client
  • Acknowledging your own role when treatment bogs down
  • Learning to repair ruptures in the therapeutic alliance
  • Developing and using a community of practice with tough cases

Session 6

Customizing Therapy with the Resistant Client

John Norcross

John Norcross, Ph.D.

Explore how to match treatment approaches with client characteristics to avoid treatment stalemates by understanding:

  • Assessment for six key client characteristics
  • Reactance: defiance vs. compliance
  • Coping style: internalizers vs. externalizers
  • Stage of change: precontemplation, contemplation, and action
  • Other characteristics: religion/spirituality, culture, and preferences

You Get Freewheeling Conversations,
Probing Questions, Invaluable Answers

Watch a preview of this series:

Streaming-video webcasts available on-demand 24/7.
Watch sessions again and again for a full year after purchase.
Download MP3s of every session. They're yours to keep forever.
Downloadable transcripts so you can take notes or review at any time.

What People Say About This Webcast Series:

Thanks so much for this enlightening hour! I've been feeling bogged down with several clients for a while who are in the first form, and this gives me both a road map and a way to not project my own concerns or inadequacies.

Diane P.

You have certainly triggered a recognition of why I am not making any headway with one of the clients I have currently, and why I have felt like there is so much behind the wall I just couldn't get to. I really appreciated this presentation.

Joy L.

What an informative and down-to-earth
talk, with so many valuable tips and insights…
I put some of your ideas to work immediately
and had success!

Vicki S.

Have You Ever Struggled With Clients Who...

What's Really Going On?
  • refuse to talk about topics that make them uncomfortable?
  • firmly believe that all of their issues are the fault of others?
  • are continuously unable to move beyond past failures and setbacks?
  • become overly dependent on your professional thoughts and advice?
  • leave you feeling drained, ineffective, or even incompetent?

Our Presenters Are Leaders In The Field

Clifton Mitchell, Ph.D., is a professor at East Tennessee State University, where he received the Teacher of the Year award in 2002. He’s the author of Effective Techniques for Dealing with Highly Resistant Clients.

Wendy Behary, L.C.S.W., the founder and director of The Cognitive Therapy Center of New Jersey and of The New Jersey Institute for Schema Therapy, is the author of Disarming the Narcissist: Surviving and Thriving with the Self-Absorbed.

Richard Schwartz, Ph.D., is director of the Center for Self Leadership and the originator of the Internal Family Systems model. His books include Internal Family Systems Therapy and, most recently, You Are the One You’ve Been Waiting For.

Janina Fisher, Ph.D., is assistant director of the Sensorimotor Psychotherapy Institute, an instructor at the Trauma Center in Boston, and a former instructor at Harvard Medical School. She lectures and writes about integrating neuroscience research and body-centered approaches into traditional psychotherapy.

William Doherty, Ph.D., is a professor and director of the Citizen Professional Center at the University of Minnesota. He’s the author or coauthor of 12 books on families and family therapy, including Take Back Your Marriage, Take Back Your Kids, and Family Therapy, with Susan McDaniel.

John Norcross, Ph.D., A.B.P.P., is a professor of psychology and distinguished university fellow at the University of Scranton, a clinical psychologist, and editor of the Journal of Clinical Psychology: In Session. He’s the author, coauthor, and editor of many books and publications, including Psychotherapy Relationships That Work.

Risk-Free Guarantee

rich simon-105We invite you to register without any risk. Unless you're completely satisfied, we'll refund your money. Just let us know within 30 days. We're that confident that you'll find this learning experience to be all that's promised and more than you expected.
The content of this course is at the introductory - intermediate level.