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PNMA14-Current Issue Card

General (13)

Friday, 26 November 2010 14:56

Psychotherapy Networker Support

Written by Amy Heikkinen

Trouble viewing our website?

See our Online Troubleshooting.

Online Purchase Help

Registered Membership, Making and Accessing Purchases
See our FAQs page.

Webinar Support

support@psychotherapynetworker.org
Please include the following information:

  • Your computer type
  • Your web browser type and version
  • Your internet connection speed

Audio and Reading Courses Support

support@psychotherapynetworker.com

Subscription Inquiries

To update your subscription address and other information:
Click here.

Back-Issue Orders and Missed Issues
networker@pubservice.com

Contact Our Support Team

support@psychotherapynetworker.org
Please include the following information:

  • Computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.)
  • Purchase information, if applicable (course number and name, date purchased)
  • Brief description of your concern
  • Phone number and best times to contact you

Toll Free: (888)-851-9498

Thursday, 14 January 2010 12:49

New Contacts

Written by Ari Rosenberg

Welcome To The Networker Family!

 

Here are your free resources:

1. A Week of Silence: Quieting the Mind and Liberating the Self, a highly personal and insightful article about the struggles and rewards of devoting a week to mindfulness by 2010 Symposium keynoter Daniel Siegel.

Click here to open the PDF

2. Here’s your MP3 audio of the Networker’s inspiring interview with Salvador Minuchin, excerpted from CE Course K109, From Revolution to Evolution.

Trace the development of psychotherapy through the eyes on one of its master practitioners. Click here for full course description.

Salvador Minuchin

Download Now: Right-Click Here to Download (38.8 MB)
To download MP3 file, you must right-click on
the link above and select "Save Target As..."

 

Membership Has It's Benefits!

Discover the Benefits of Networker Online Membership—Community Connection, FREE online resources, discounts and more.

Did You Know that Registered Online Members can…

  • Contact other member therapists
    • By city, state, or country?
    • By name?
  • Upload a photo?
  • Send private messages to any registered member?
  • Download free audio MP3s?

Click here to learn more or sign up.

Tuesday, 22 December 2009 09:17

403 Error

Written by Ari Rosenberg

We are sorry, but the item you are looking for may be missing.

Please try the link again from the menu at the top of this page.


Some users are having trouble with missing items due to their browser "cookies" and browser "cashe".

Please consult our Support page for additional information.

You may also look at our Online Troubleshooting page.

Monday, 14 December 2009 19:42

404 Error

Written by Ari Rosenberg

You Must Log In To Access This Page


LOGIN

Other Things You Can Do:

1. You may need to purchase this item to gain access.

2. You may need to clear your "cache" or "remove cookies."
Please consult our Online Troubleshooting page for instructions.

 

If you continue to experience problems, Click Here for more help.

You may also send a help request to support@psychotherapynetworker.org.
We will respond by email within 24 hours.

Thank you.

Monday, 14 December 2009 15:07

Online Troubleshooting

Written by Amy Heikkinen

Preparing Your Computer for a Webinar
Viewing Online Videos
Fixing 404 Errors and Other Difficulty Viewing Our Website
1. Enabling Cookies and JavaScript
2. Clearing Cache
3. Deleting Cookies

 


 

Preparing Your Computer for a Webinar

Click here for common solutions to webinar problems.

Need more help? Email us at support@psychotherapynetworker.org with the following information.

  • Your computer type
  • Your web browser type and version
  • Your internet connection speed

Viewing Online Videos

When watching videos on the Networker site the embedded video should look like the image below. If you don’t see this type of screen, here are some ways to fix the problem.

NetVideoDemo

Update to latest version of your browser.
If using Mozilla Firefox, Click here.
If using Internet Explorer, Click here.
If using Apple Safari, Click here.
If using Google Chrome, Click here.

Update to the latest version of your player.

For Adobe Flash Player, Click here.
For Apple Quicktime, Click here.

Enable Cookies and Javascript.
(see instructions below)

Fixing 404 Errors and Other Difficulty Viewing Our Website

Enabling Cookies and JavaScript
We may collect certain non-personal information through the use of cookies. We use cookies primarily to make improvements and updates to our site based on which areas are popular and which are not. Cookies also make web-surfing easier by saving your passwords and preferences when you visit our site. Most browsers are designed to accept cookies. You can reset your browser to refuse all cookies; however, some parts of our site may not function or may be considerably slower if you do so.
 
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.
 
Clearing Cache
Every web browser stores a cache of the websites you visit, so the browser doesn’t have to retrieve the information all over again each time you access the site. This can mean that more recent changes to the website won’t display on your screen because the browser is recalling how the page looked before, rather than retrieving the most current information from the site. For these reasons, we recommend that you clear your cache if you are having trouble viewing our website.
 
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.
 
Deleting Cookies
Cookies are small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. You may have corrupted cookies stored on your computer, which can prevent you from accessing some websites. If you are experiencing problems with pages loading or are receiving 404 errors, we recommend that you delete cookies on your computer.
**NOTE: Removing all Cookies may erase at least some private login data; so be sure your important passwords are recorded in a safe place
 
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.

 

If using Mozilla Firefox:

Enabling Cookies and JavaScript

 
From "Firefox" menu select "Preferences"
pull down and click on "Content Tab"
make sure "Enable JavaScript" is checked.
 
From "Firefox" menu, select "Preferences"
pull down and click on "Privacy Tab"
make sure "Accept Cookies from sites" is checked.
 

Clearing the Cache

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cache” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.

Deleting Cookies

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cookies” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
[This will erase ALL Cookies]

**Note: Additionally in Firefox for Mac,
you may go up to the “Firefox” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
click on “Show Cookies…;”
then, select “psychotherapynetworker.org,”
followed by clicking on “Remove Cookie.”

 

If using Windows Internet Explorer:

Enabling Cookies and JavaScript

 
From "Tools" menu select "Internet Options,"
pull down and click on "Privacy Tab,"
click the "Advanced" button.
The Cookie settings in IE are by default to "Accept All Cookies."
You can override that setting here.
Most users will already have these selected.
 

Clearing the Cache

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Files,” listed under “Temporary Internet Files.”
When prompted by the pop-up, click “Yes,”
then click “Close” to close the dialogue box.

Deleting Cookies

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Cookies,” listed under “Cookies.”
Select “Yes” when prompted by the pop-up,
then click “Close” to close the dialogue box.
[This will erase ALL Cookies]

 

If using Apple Safari:

Enabling Cookies and JavaScript

 
From "Safari" menu select "Preferences"
pull down to the "Security Tab,"
make sure "Enable JavaScript" is checked,
make sure "Accept Cookies" has either "Always" or "Only sites I visit" selected.
 

Clearing the Cache

Go up and click on the “Safari” Menu,
pull down and click on “Empty Cache;”
then click “Empty,” or simply press Return.

Deleting Cookies

Go up and click on the “Safari” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
Under where it says "Cookies and other website data" click the a small button that says "Details...”
Then search psychotherapynetworker.org and select anything about psychotherapynetworker.org and click remove.

[You may also delete ALL Cookies by clicking on “Erase All”]

 

If using Google Chrome:

Enabling Cookies and JavaScript

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
select the “Allow local data to be set” option.

Clearing the Cache

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click the “Clear Browsing Data” button,
select the “Empty the Cache” check box.

Deleting Cookies

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
click “Show Cookies and Other Site Data,” then click “Remove All.”

If you continue to experience problems,

Please contact our support team at support@psychotherapynetworker.org with the following information:

  • Computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.)
  • Purchase information, if applicable (course number and name, date purchased)
  • Brief description of your concern
  • Phone number and best times to contact you

Toll Free: (888)-851-9498

 

Tuesday, 10 November 2009 16:13

Participate and Connect

Written by Ari Rosenberg

To sign up for eBlasts, see:

eBlast Sign up Form

Join the Conversation:

Become a fan of the Networker on Facebook

Submission Guidelines

Guidelines for Submitting Articles

To update your subscription address and other information:

Click here

 

Wednesday, 27 May 2009 12:29

More Info on Shopping

Written by Ari Rosenberg

Products and Pricing

We offer a wide variety of learning and CE courses to suit your interests. You can learn more about the types of courses we offer from our FAQs page. Each product is described in detail and prices are clearly labeled on the product description page and in the shopping cart. Prices vary based on course type and length, so be sure to read carefully to make sure that the product you are purchasing will suit your needs.

How to Order

To access our store and order our products, you must first log in as a registered member of Psychotherapy Networker.

Once you are logged-in, go to the “Learning/CEs” item on the top menu and look through our course offerings. When you have selected a course you wish to purchase, click the red “Order Now” button.

When you are ready to check out, click “Show Cart” on the left-hand menu below “Store” to see an itemized list of the products you have chosen and your total price.

If you have a coupon code, you can enter it at this step. Click “Checkout” when you are ready.

If you have not already saved your Billing and Shipping Information with us, you will be prompted to do so. If you have questions about our Privacy and Security Policies, see below. We accept payment by Credit Card or COD. For more help making purchases, see the related questions on our FAQs page.

Delivery/Shipping Method

Once you have placed an order, you will receive a confirmation email at the address you provided.

To retrieve your purchases, you must first log in to the Psychotherapy Networker website. You can access online material such as downloadable MP3s and CE quizzes from the “Your Purchased Items” tab in the upper right-hand corner of the main menu. Courses and quizzes are listed under separate categories under the drop-down menu where there are separate MP3 and quiz content. Click here for more help accessing your purchases.

Most materials are available instantly online, but audio courses offer the option of receiving CDs by mail instead of downloadable MP3s. Shipping costs for this option are listed on the product description page. Products ordered by mail will arrive in 2 to 3 weeks.

Trouble Downloading?

To download a purchased MP3 file, right-click on the provided link and select “Save Target/Link As.” If you are still having trouble, contact our Customer Service at support@psychotherapynetworker.org.

Refund or Cancellation Policy

If you are not satisfied with your purchase, please send an email explaining your concern and request to support@psychotherapynetworker.org within 90 days. We are happy to work with you to make sure you are fully satisfied with your purchase.

Privacy Policy

We collect personal information that you voluntarily provide when you register as a user of our website. This information includes your email address and the password you create when you register. You must register to make and access purchases and to take advantage of promotions or special website features. Your information is secure and will only be used to give you access to our online community. We may also ask you to confirm personal information when you contact our Customer Service in order to protect your confidentiality. Click here to learn more about our privacy policy.

Security

It is important to us that you feel completely secure when shopping online with Psychotherapy Networker. We use a technology called Secure Sockets Layer (SSL), and digital certificate technology, which encrypts your sensitive information, protects its integrity, and allows it to be properly identified in Internet based transactions. Your billing and personal information is protected by your personal registration password, so make sure to keep that information confidential.

Wednesday, 04 March 2009 09:15

Login Main

Written by Ari Rosenberg

I'm already a subscriber.

I'm new to Networker.

Sunday, 30 November 2008 16:43

Help

Written by Ari Rosenberg

 

Help section

Sunday, 30 November 2008 14:03

Site Map

Written by Ari Rosenberg

 

Site Map is coming soon.