Preparing Your Computer for a Webinar

Click here. for common solutions to webinar problems.

Need more help? Email us at support@icohere.com with the following information.

• Your computer type
• Your web browser type and version
• Your internet connection speed

Fixing 404 Errors and Other Difficulty Viewing Our Website

If using Mozilla Firefox:

Enabling Cookies and Javascript

Clearing the Cache

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cache” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.

Deleting Cookies

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cookies” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
[This will erase ALL Cookies]

**Note: Additionally in Firefox for Mac,
you may go up to the “Firefox” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
click on “Show Cookies…;”
then, select “psychotherapynetworker.org,”
followed by clicking on “Remove Cookie.”

If using Windows Internet Explorer:

Enabling Cookies and Javascript

Clearing the Cache

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Files,” listed under “Temporary Internet Files.”
When prompted by the pop-up, click “Yes,”
then click “Close” to close the dialogue box.

Deleting Cookies

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Cookies,” listed under “Cookies.”
Select “Yes” when prompted by the pop-up,
then click “Close” to close the dialogue box.
[This will erase ALL Cookies]

If using Apple Safari:

Enabling Cookies and Javascript

Clearing the Cache

Go up and click on the “Safari” Menu,
pull down and click on “Empty Cache;”
then click “Empty,” or simply press Return.

Deleting Cookies

Go up and click on the “Safari” Menu,
pull down and click on “Preferences,”
select the “Security” Pane,
click on “Show Cookies;”
then, select each of the “.psychotherapynetworker.org” Cookies,
along with the “www.psychotherapynetworker.org” Cookie,
finally clicking on “Remove.”

[You may also delete ALL Cookies by clicking on “Erase All”]

If using Google Chrome:

Enabling Cookies and Javascript

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
select the “Allow local data to be set” option.

Clearing the Cache

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click the “Clear Browsing Data” button,
select the “Empty the Cache” checkbox.

Deleting Cookies

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
click “Show Cookies and Other Site Data,” then click “Remove All.”

If you continue to experience problems,

Please contact our support team at support@psychotherapynetworker.org with the following information:

• Computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.)
• Purchase information, if applicable (course number and name, date purchased)
• Brief description of your concern
• Phone number and best times to contact you

Toll Free: (888)-851-9498

Products and Pricing

We offer a wide variety of learning and CE courses to suit your interests. You can learn more about the types of courses we offer from our FAQs page. Each product is described in detail and prices are clearly labeled on the product description page and in the shopping cart. Prices vary based on course type and length, so be sure to read carefully to make sure that the product you are purchasing will suit your needs.

How to Order

To access our store and order our products, you must first log in as a registered member of Psychotherapy Networker.

Once you are logged-in, go to the “Learning/CEs” item on the top menu and look through our course offerings. When you have selected a course you wish to purchase, click the red “Order Now” button.

When you are ready to check out, click “Show Cart” on the left-hand menu below “Store” to see an itemized list of the products you have chosen and your total price.

If you have a coupon code, you can enter it at this step. Click “Checkout” when you are ready.

If you have not already saved your Billing and Shipping Information with us, you will be prompted to do so. If you have questions about our Privacy and Security Policies, see below. We accept payment by Credit Card or COD. For more help making purchases, see the related questions on our FAQs page.

Delivery/Shipping Method

Once you have placed an order, you will receive a confirmation email at the address you provided.

To retrieve your purchases, you must first log in to the Psychotherapy Networker website. You can access online material such as downloadable MP3s and CE quizzes from the “Your Purchased Items” tab in the upper right-hand corner of the main menu. Courses and quizzes are listed under separate categories under the drop-down menu where there are separate MP3 and quiz content. Click here for more help accessing your purchases.

Most materials are available instantly online, but audio courses offer the option of receiving CDs by mail instead of downloadable MP3s. Shipping costs for this option are listed on the product description page. Products ordered by mail will arrive in 2 to 3 weeks.

Trouble Downloading?

To download a purchased MP3 file, right-click on the provided link and select “Save Target/Link As.” If you are still having trouble, contact our Customer Service at support@psychotherapynetworker.org.

Refund or Cancellation Policy

If you are not satisfied with your purchase, please send an email explaining your concern and request to support@psychotherapynetworker.org within 90 days. We are happy to work with you to make sure you are fully satisfied with your purchase.

Privacy Policy

We collect personal information that you voluntarily provide when you register as a user of our website. This information includes your email address and the password you create when you register. You must register to make and access purchases and to take advantage of promotions or special website features. Your information is secure and will only be used to give you access to our online community. We may also ask you to confirm personal information when you contact our Customer Service in order to protect your confidentiality. Click here to learn more about our privacy policy.

Security

It is important to us that you feel completely secure when shopping online with Psychotherapy Networker. We use a technology called Secure Sockets Layer (SSL), and digital certificate technology, which encrypts your sensitive information, protects its integrity, and allows it to be properly identified in Internet based transactions. Your billing and personal information is protected by your personal registration password, so make sure to keep that information confidential.