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Letting Go of Hate: How to help clients change unconscious responses

By Steve Andreas

Most people come to therapy for help with emotional or behavioral responses that aren’t under their conscious control: destructive habits, troublesome emotional moods, outbursts, addictions, and so forth. These responses are generated by processes that clients are mostly unaware of—which is clear when they say things like “I don’t know what makes me do (or feel) that.” Although effective approaches to such responses usually involve a change in the unconscious process that generates them, most therapy focuses on the client’s conscious mind by developing insight, expressing feelings, discussing the past, talking about neurological explanations, and other attempts at cognitive understanding. Many a well-intentioned therapist has suggested to a client to “just let go” of hate, as if it were a heavy load that he or she could simply drop to the ground and walk away from. But as we all know, hate isn’t a tangible object: it’s an internal feeling, which arises as a spontaneous response to internal images, thoughts, or other triggers.

Simply telling a client to let go of it—without showing them how to do it—is a conscious instruction that will only result in frustration, compounding the presenting problem. Now the client has the same troublesome feeling of hate, plus an added layer of self-criticism and blame for continuing to “hold onto it.” And since the client is failing to achieve the desired outcome, the therapist may also feel stuck and discouraged, and think that the client is “resistant,” adding yet another layer of complication. Therapy this isn’t!

Luckily, the boundary between what’s unconscious and conscious is quite permeable. With appropriate questioning, it’s possible to elicit the unconscious process that causes the trouble, which typically has a fairly simple structure involving images, sounds, and thoughts in a particular configuration. Once this structure is identified, the therapist can guide a client through a specific process to quickly transform it.

When Sally Met Craig

When Sally, in her mid-30s, called me for a phone session, she said that for the last four years she’d hated a man named Craig, who lived in her small, rural town, and she wanted to have a more comfortable response to him. At the time, this is all she told me, and it was all I needed to know, but later she relayed more about how she’d initially met Craig at a public event. He was about 20 years older, recently divorced, and came across as an intelligent, worldly, family man. Right away, he’d started complimenting her, acting interested in her life, joking a lot, watching her intensely.

A few months later, Sally found herself working in the same office with him. Given her first impressions, she was happy about this, but she quickly realized he was part of a group of people in the company who were using shady business tactics. He also aligned himself with all the men in the company, dismissing anything a woman added to a conversation.

“When he noticed I was becoming friends with one of the more powerful women in the company, he started to act cold toward me, often as if I wasn’t in the room,” Sally told me. “At one point, I stood up for her at a meeting, and he flew into a rage, accusing me of all these crazy things that caught me so off guard I couldn’t say anything. His attitude toward me after this continued to be mistrustful, aggressive, and threatening.”

Craig’s presence was so stressful for Sally that she quit, and the company soon dissolved because of how he and this group of people were running it. Afterward, whenever she’d run into him in public, he’d act as if they were best friends. “How are you doing? It’s so good to see you!” he’d say in a loud voice.

Although she tried to avoid him, there were inevitably times when their paths crossed. Whenever she saw him, even from a distance, she felt tightness in her chest, intense anger, and disgust that put her almost on the verge of tears. As much as she wanted to have a more comfortable response to him, she couldn’t control the strong and automatic feelings of hate that were triggered by his presence.

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  • Comment Link Wednesday, 21 January 2015 18:30 posted by Adhya

    Very much enjoyed this article and playing with submodalities myself. Very much appreciate the response to Bob's comment re values. Really like this explanation, find it very helpful. Thank you.

  • Comment Link Thursday, 02 October 2014 17:15 posted by Jack Ramsey

    Thanks for the article Steve. I finally got to read it. I have been following your writing since the 2 day workshop in Peoria. I can still hear your voice when I read your work.

  • Comment Link Wednesday, 27 August 2014 02:18 posted by Vikas

    Steve, thanks for a really good article. I could easily imagine, I am sitting by your side and noticing the changes in Sally's face, and while doing this I learned a lot.Please keep posting such articles.

  • Comment Link Sunday, 24 August 2014 14:58 posted by Perri

    As a therapist, I was introduced to NLP in the 80's but didn't utilize it. Now, after 30 years of therapy, I realize that I need to reacquaint myself and use the techniques. Where would you recommend beginning (seminar, books, etc.)?

  • Comment Link Thursday, 14 August 2014 18:35 posted by Steve Andreas

    Bob Gorman:
    Yes, of course our emotional response is dependent on our values. The logic is that our values are also represented in the space around us. Let me be specific, and invite you to confirm this in your own experience.
    Think of any two values that you have, for instance work and family. Notice what image comes to mind for each, and determine which is most important. "If I had to give up one of these, which one would I keep?"
    Next, think of these two images simultaneously and you will find that they are in different locations in space. The value that is more important is usually higher (as in "higher value") or closer (or both), but some people have more unique ways of coding importance using other parameter. For instance the image of the more important value may be larger, or more brightly colored, moving, etc.
    To summarize, we use space, and other internal perceptual parameters to "code" or categorize experiences (and groups of experiences) for easy reference. Since this is true, we can directly change the importance of an experience by changing the spatial coding.

  • Comment Link Sunday, 03 August 2014 13:14 posted by Bob Gorman

    I would question the logic here.
    I do not believe our emotional response to a situation, or person, etc. is due to, or caused by, how we store it's image. A rather frequent NLP position.

    I do believe the strength of our emotional response to a situation, or person, is dependent on our set of values. If that real reaction is strong then we store the image bright, close, etc. Later when re-triggered the original emotion is accurately evoked.