Tag: Tough Customers

Tell Us What You Think | Ask Questions | Get Feedback From Your Peers

Did one or more presenters really move you? Do you have questions about content? How will what you learned change the way you practice? Is there a particular technique you plan to try? Ask your colleagues about their experiences treating tough customers.

Join the conversation!

If you ever have any technical questions or issues, please feel free to email support@psychotherapynetworker.org.

Wendy Behary On The Keys To Successfully Treating Narcissists

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Tell Us What You Think | Ask Questions | Get Feedback From Your Peers

Did one or more presenters really move you? Do you have questions about content? How will what you learned change the way you practice? Is there a particular technique you plan to try? Ask your colleagues about their experiences treating tough customers.

Join the conversation!

If you ever have any technical questions or issues, please feel free to email support@psychotherapynetworker.org.

Learn how to sidestep common clinical mistakes that promote resistance, and ways to overcome resistance if it does occur. Professor and author of Effective Techniques for Dealing with Highly Resistant Clients, Clifton Mitchell describes the best approaches to circumvent resistance, from clarifying goals, slowing down the pace, and helping clients find emotionally compelling reasons to change.

Explore a treatment plan for clients with narcissistic personality disorder that helps you maintain compassion while achieving leverage. Wendy Behary, author of Disarming the Narcissist: Surviving and Thriving with the Self-Absorbed, teaches how to use tactical confrontation, cognitive restructuring, behavioral therapy and skills training, experiential psychotherapy, and more.

How do you work with borderline personality disorder clients without lapsing into feelings of defensiveness? Richard Schwartz, originator of the Internal Family Systems model, describes working with borderline personality disorder clients who are preoccupied with protecting their vulnerable inner “parts” and can respond to mental health treatment with anger, impulsiveness, and aggressiveness.

Discover how to join with self-loathing clients who are so filled with feelings of shame and worthlessness that they find little benefit from the therapeutic relationship. Janina Fisher, who lectures and writes about integrating neuroscience research and body-centered approaches into psychotherapy, guides the viewer on how to help clients heal their attachment issues and gain self-compassion and acceptance.

In this session, marriage and family therapist William Doherty highlights some techniques to follow when a client isn’t following the treatment plan, continues to follow a self-destructive path, or simply isn’t making progress. Learn how to avoid sounding like a disappointed parent or threatening to abandon the client when therapy stalls.

Discover an assessment protocol to identify six personal characteristics that’ll allow you to customize treatment to match clients’ needs. Distinguished professor of psychology and clinical psychologist John Norcross explores how to identify these personal characteristics to achieve more effective treatment.

After the session, please let us know what you think. If you ever have any technical questions or issues, please feel free to email support@psychotherapynetworker.org.

Tough CustomersBy Rich Simon As therapists, many of us practice in two different worlds. In the first, we see polite, well-behaved, articulate clients with solid values. They engage fully in therapy, talk cogently about their problems, listen attentively to our responses, make reasonably good-faith efforts to follow our suggestions, and sooner or later get better. No wonder we genuinely like these people! Read more

By Rich Simon As a young therapist in a residential treatment center during the late ‘70s, I once worked with a 15-year-old delinquent boy—incarcerated for some offense that would seem comparatively minor today—and his tumultuous family. When the boy was ten, his father (divorced from his mother and living in a different state) changed genders—a fact he first “announced” to his young son, who had come to visit, by suddenly putting on a dress and high heels soon after picking up the boy at the airport.
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