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Help: Technical Support

 

How do I access a purchase on a phone or tablet? 

Purchases are accessible on phones and tablets. Sometimes, it is hard to “hover” on a phone or tablet. So, we recommend finding the course materials page on your computer, copying the URL and e-mailing it to yourself. Then, log into Psychotherapy Networker on your phone/tablet, and click on the link.
 
You can also e-mail support@psychotherapynetworker.org to receive a direct link to the course materials page. 
 

Updating your browser

In order to have the best browsing experience with our website, it is a good idea to have the latest version of your browser. Please click on the links below to update your browser. 
 
 

Having trouble accessing our website 

If you are having trouble clicking on e-mail links, if you receive a “too many redirects” error, or if you are just having trouble accessing our website in general, we recommend clearing your cache and deleting cookies. Below are instructions for clearing your cache and deleting cookies for common internet browsers.
 
Clearing the Cache
 
Every web browser stores a cache of the websites you visit, so the browser doesn’t have to retrieve the information all over again each time you access the site. This can mean that more recent changes to the website won’t display on your screen because the browser is recalling how the page looked before, rather than retrieving the most current information from the site. For these reasons, we recommend that you clear your cache if you are having trouble viewing our website.
 
Deleting Cookies
 
Cookies are small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. You may have corrupted cookies stored on your computer, which can prevent you from accessing some websites. If you are experiencing problems with pages loading or are receiving 404 errors, we recommend that you delete cookies on your computer.
 
FIREFOX:
 
Clearing the Cache
  1. At the top of the Firefox menu, click the “Firefox” menu and select preferences.
  2. Select the “Advanced” panel.
  3. Click on the “Network” tab. 
  4. In the Cached Web Content session, click “Clear Now.”
Deleting Cookies
  1. At the top of the Firefox menu, click the “Firefox” menu and select preferences.
  2. Select the “Privacy” panel.
  3. Click “Show Cookies.”
  4. Search psychotherapynetworker.org and and select all cookies by pressing “Shift” + “End.” 
  5. Click “Remove cookie.” 
INTERNET EXPLORER: 
 
Clearing the Cache and Deleting Cookies
  1. On the right side of the window, click on the gear icon or the “Tools” menu.  
  2. Click “Safety,” and then “Delete Browsing History.”
  3. In the window that appear, uncheck all options except the ones labeled Temporary Internet Files and website files and Passwords. 
  4. Click “Delete.”
NOTE: this will erase ALL cookies 
 
SAFARI:
 
Clearing the Cache
  1. At the top of the Safari menu, click the “Safari” menu and select “Empty Cache.”
  2. Click “Empty.” 
Deleting Cookies
  1. At the top of the Safari menu, click the “Safari” menu and select “Preferences.”
  2. Select the “Security” icon. 
  3. Click “Show cookies.” 
  4. Search psychotherapynetworker.org and select all cookies. 
  5. Click “Delete.”
 CHROME:
 
Clearing the Cache and Deleting Cookies
  1. 1. On the right side of the window, click on the 3 parallel lines icon, called the Chrome menu. 
  2. 2. Select “Tools” or “More Tools” and click “Clear Browsing Data.” 
  3. 3. In the Menu that appears, make sure the time option is “Until the end of time.” 
  4. 4. Check “Clear browsing history,” “Clear download history,” “Delete cookies and other site data,” and “Empty the cache.” 
  5. 5. Click “Clear browsing data.”
NOTE: this will clear ALL browsing data
 

E-mail us 

We have tried to answer all commonly-asked questions and provide information about all Psychotherapy Networker offerings. If you still have questions, please e-mail us at support@psychotherapynetworker.org and include the following information.
  • computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.) 
  • purchase information, if application (course number and name, date purchased)
  • brief description of your concern 
We answer all e-mail support within 24 hours if received between Monday 10 AM EST and Friday 12 PM EST, holidays excluded.