Preparing Your Computer for a Webinar
Fixing 404 Errors and Other Difficulty Viewing Our Website
1. Enabling Cookies and JavaScript
2. Clearing Cache
3. Deleting Cookies

Preparing Your Computer for a Webinar

Click here for common solutions to webinar problems.

Need more help? Email us at support@icohere.com with the following information.

• Your computer type
• Your web browser type and version
• Your internet connection speed

Fixing 404 Errors and Other Difficulty Viewing Our Website

If using Mozilla Firefox:

Enabling Cookies and JavaScript

Clearing the Cache

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cache” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.

Deleting Cookies

Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cookies” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
[This will erase ALL Cookies]

**Note: Additionally in Firefox for Mac,
you may go up to the “Firefox” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
click on “Show Cookies…;”
then, select “psychotherapynetworker.org,”
followed by clicking on “Remove Cookie.”

If using Windows Internet Explorer:

Enabling Cookies and JavaScript

Clearing the Cache

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Files,” listed under “Temporary Internet Files.”
When prompted by the pop-up, click “Yes,”
then click “Close” to close the dialogue box.

Deleting Cookies

In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Cookies,” listed under “Cookies.”
Select “Yes” when prompted by the pop-up,
then click “Close” to close the dialogue box.
[This will erase ALL Cookies]

If using Apple Safari:

Enabling Cookies and JavaScript

Clearing the Cache

Go up and click on the “Safari” Menu,
pull down and click on “Empty Cache;”
then click “Empty,” or simply press Return.

Deleting Cookies

Go up and click on the “Safari” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
Under where it says "Cookies and other website data" click the a small button that says "Details...”
Then search psychotherapynetworker.org and select anything about psychotherapynetworker.org and click remove.

[You may also delete ALL Cookies by clicking on “Erase All”]

If using Google Chrome:

Enabling Cookies and JavaScript

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
select the “Allow local data to be set” option.

Clearing the Cache

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click the “Clear Browsing Data” button,
select the “Empty the Cache” check box.

Deleting Cookies

Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
click “Show Cookies and Other Site Data,” then click “Remove All.”

If you continue to experience problems,

Please contact our support team at support@psychotherapynetworker.org with the following information:

• Computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.)
• Purchase information, if applicable (course number and name, date purchased)
• Brief description of your concern
• Phone number and best times to contact you

Toll Free: (888)-851-9498