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By Rich Simon As therapists, many of us practice in two different worlds. In the first, we see polite, well-behaved, articulate clients with solid values. They engage fully in therapy, talk cogently about their problems, listen attentively to our responses, make reasonably good-faith efforts to follow our suggestions, and sooner or later get better. No wonder we genuinely like these people! | Online Troubleshooting |
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Preparing Your Computer for a Webinar
Preparing Your Computer for a WebinarClick here for common solutions to webinar problems. Need more help? Email us at support@psychotherapynetworker.org with the following information.
Viewing Online VideosWhen watching videos on the Networker site the embedded video should look like the image below. If you don’t see this type of screen, here are some ways to fix the problem.
Update to latest version of your browser.
If using Mozilla Firefox, Click here. If using Internet Explorer, Click here. If using Apple Safari, Click here. If using Google Chrome, Click here. Update to the latest version of your player.
For Adobe Flash Player, Click here. Enable Cookies and Javascript. Fixing 404 Errors and Other Difficulty Viewing Our WebsiteEnabling Cookies and JavaScript
We may collect certain non-personal information through the use of cookies. We use cookies primarily to make improvements and updates to our site based on which areas are popular and which are not. Cookies also make web-surfing easier by saving your passwords and preferences when you visit our site. Most browsers are designed to accept cookies. You can reset your browser to refuse all cookies; however, some parts of our site may not function or may be considerably slower if you do so. If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.
Clearing Cache
Every web browser stores a cache of the websites you visit, so the browser doesn’t have to retrieve the information all over again each time you access the site. This can mean that more recent changes to the website won’t display on your screen because the browser is recalling how the page looked before, rather than retrieving the most current information from the site. For these reasons, we recommend that you clear your cache if you are having trouble viewing our website. If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.
Deleting Cookies
Cookies are small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. You may have corrupted cookies stored on your computer, which can prevent you from accessing some websites. If you are experiencing problems with pages loading or are receiving 404 errors, we recommend that you delete cookies on your computer. **NOTE: Removing all Cookies may erase at least some private login data; so be sure your important passwords are recorded in a safe place
If using Mozilla Firefox, Click Here.
If using Internet Explorer, Click Here.
If using Apple Safari, Click Here.
If using Google Chrome, Click Here.If using Mozilla Firefox:Enabling Cookies and JavaScriptFrom "Firefox" menu select "Preferences"
pull down and click on "Content Tab"
make sure "Enable JavaScript" is checked.
From "Firefox" menu, select "Preferences"
pull down and click on "Privacy Tab"
make sure "Accept Cookies from sites" is checked.
Clearing the CacheGo up and click on the “Tools” Menu, Deleting CookiesGo up and click on the “Tools” Menu, If using Windows Internet Explorer:Enabling Cookies and JavaScriptFrom "Tools" menu select "Internet Options,"
pull down and click on "Privacy Tab,"
click the "Advanced" button.
The Cookie settings in IE are by default to "Accept All Cookies."
You can override that setting here.
Most users will already have these selected.
Clearing the CacheIn the upper right of your window click on “Tools,” Deleting CookiesIn the upper right of your window click on “Tools,” If using Apple Safari:Enabling Cookies and JavaScriptFrom "Safari" menu select "Preferences"
pull down to the "Security Tab,"
make sure "Enable JavaScript" is checked,
make sure "Accept Cookies" has either "Always" or "Only sites I visit" selected.
Clearing the CacheGo up and click on the “Safari” Menu, Deleting CookiesGo up and click on the “Safari” Menu, [You may also delete ALL Cookies by clicking on “Erase All”] If using Google Chrome:Enabling Cookies and JavaScriptClick on “Tools” Menu (wrench icon), Clearing the CacheClick on “Tools” Menu (wrench icon), Deleting CookiesClick on “Tools” Menu (wrench icon), If you continue to experience problems,Please contact our support team at support@psychotherapynetworker.org with the following information:
Toll Free: (888)-851-9498
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