Preparing Your Computer for a Webinar
Click here. for common solutions to webinar problems.
Need more help? Email us at support@icohere.com with the following information.
- Your computer type
- Your web browser type and version
- Your internet connection speed
Fixing 404 Errors and Other Difficulty Viewing Our Website
We may collect certain non-personal information through the use of cookies. We use cookies primarily to make improvements and updates to our site based on which areas are popular and which are not. Cookies also make web-surfing easier by saving your passwords and preferences when you visit our site. Most browsers are designed to accept cookies. You can reset your browser to refuse all cookies; however, some parts of our site may not function or may be considerably slower if you do so.
Every web browser stores a cache of the websites you visit, so the browser doesn’t have to retrieve the information all over again each time you access the site. This can mean that more recent changes to the website won’t display on your screen because the browser is recalling how the page looked before, rather than retrieving the most current information from the site. For these reasons, we recommend that you clear your cache if you are having trouble viewing our website.
Cookies are small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. You may have corrupted cookies stored on your computer, which can prevent you from accessing some websites. If you are experiencing problems with pages loading or are receiving 404 errors, we recommend that you delete cookies on your computer.
If using Mozilla Firefox:
Enabling Cookies and Javascript
Clearing the Cache
Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cache” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
Deleting Cookies
Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cookies” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
[This will erase ALL Cookies]
**Note: Additionally in Firefox for Mac,
you may go up to the “Firefox” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
click on “Show Cookies…;”
then, select “psychotherapynetworker.org,”
followed by clicking on “Remove Cookie.”
If using Windows Internet Explorer:
Enabling Cookies and Javascript
Clearing the Cache
In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Files,” listed under “Temporary Internet Files.”
When prompted by the pop-up, click “Yes,”
then click “Close” to close the dialogue box.
Deleting Cookies
In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Cookies,” listed under “Cookies.”
Select “Yes” when prompted by the pop-up,
then click “Close” to close the dialogue box.
[This will erase ALL Cookies]
If using Apple Safari:
Enabling Cookies and Javascript
Clearing the Cache
Go up and click on the “Safari” Menu,
pull down and click on “Empty Cache;”
then click “Empty,” or simply press Return.
Deleting Cookies
Go up and click on the “Safari” Menu,
pull down and click on “Preferences,”
select the “Security” Pane,
click on “Show Cookies;”
then, select each of the “.psychotherapynetworker.org” Cookies,
along with the “www.psychotherapynetworker.org” Cookie,
finally clicking on “Remove.”
[You may also delete ALL Cookies by clicking on “Erase All”]
If using Google Chrome:
Enabling Cookies and Javascript
Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
select the “Allow local data to be set” option.
Clearing the Cache
Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click the “Clear Browsing Data” button,
select the “Empty the Cache” checkbox.
Deleting Cookies
Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
click “Show Cookies and Other Site Data,” then click “Remove All.”
If you continue to experience problems,
Please contact our support team at support@psychotherapynetworker.org with the following information:
- Computer type, web browser type and version, and how you connect to the internet (dial-up, cable, etc.)
- Purchase information, if applicable (course number and name, date purchased)
- Brief description of your concern
- Phone number and best times to contact you
Toll Free: (888)-851-9498
© 2013 Psychotherapy Networker