Do You Have What You Need To Take On Really Challenging Clients?
You know you’re up against a tough customer when you regularly leave sessions feeling like a troubled client yourself—insecure, incompetent, frustrated, even angry. This highly practical webcast series zeroes in on concrete strategies that are proven to work with clients who can push our buttons and leave us feeling ineffective.
A few of the things you’ll learn in this nuts-and-bolts course:
- How to successfully move past impasses with borderline, narcissistic, attachment-disordered, and self-destructive clients
- Solid strategies for gaining and retaining therapeutic leverage, using empathic confrontation, and repairing ruptures in the clinical relationship
- How to identify and avoid common errors such as sounding like a disappointed parent, relieving the client’s pain too soon, and letting our own vulnerabilities get in the way
- A concrete approach to customizing treatment to the characteristics and needs of your client
Watch All 6 Sessions When It's
Best For You--On Demand, Any Time, Anywhere
Available for Purchase Until Midnight, March 4th
Concrete Strategies for Increased Effectiveness
With Psychotherapy's Most Challenging Clients.
||Session 1: Treating the Highly Resistant Client
Clifton Mitchell, Ph.D.
Get practical guidance on a range of clinical methods that will help you overcome stagnation and create therapeutic movement with your most hard-to-treat cases by learning:
- The Trap of Relieving the Client’s Pain Too Soon
- How to Set Mutually Agreed Upon Goals
- How to Focus Clients on Compelling Reasons to Change
- When to Slow the Pace, Focus on Detail, and Make Baby Steps
- The "Columbo" Approach to Overcoming Stalemates
|| Session 2: Treating the Narcissistic Client
Wendy Behary, L.C.S.W.
Learn how to form genuine relationships with self-absorbed, arrogant clients lacking in empathy by:
- Gaining and Retaining Therapeutic Leverage
- Mastering the Art of Empathic Confrontation
- Assessing Your Own Vulnerabilities and Triggers
- Putting Clients in Touch with Their Inner Lonely Child
- Using Homework Assignments to Generalize Therapeutic Learnings
|| Session 3: Treating the Borderline Client
Richard Schwartz, Ph.D.
Discover ways to avoid unnecessary therapeutic struggles through openhearted acceptance of yourself and the client by:
- Understanding the Role of Exiled “Parts” in Clients’ Reactivity
- Deepening Awareness of Your Own Parts
- Learning How to Access the Compassionate Inner “Self”
- Exploring the Fundamentals of Parts Work
- Managing Common Traps like Client Anger and Over-Dependency
||Session 4: Treating Clients with Severe Attachment Disorders
Janina Fisher, Ph.D.
Develop better ways of working with clients trapped in their feelings of shame and worthlessness by learning to:
- Move Beyond the Limitations of Acceptance and Unconditional Positive Regard
- Recognize Internal Attachment Disorder
- Help Clients Reconnect with Their Disowned Self
- Integrate Parts Work into Your Approach
- Use Somatic Methods with Traumatized Clients
|| Session 5: Treating the Stuck and Self-Destructive Client
William Doherty, Ph.D.
Learn how to move beyond subtly blaming the client, giving speeches, or becoming defensive when therapy stalls by:
- Recognizing When You Sound Like a Disappointed Parent
- Making the Impasse Explicit Without Blaming the Client
- Acknowledging Your Own Role When Treatment Bogs Down
- Learning to Repair Ruptures in the Therapeutic Alliance
- Developing and Using a Community of Practice with Tough Cases
||Session 6: Customizing Therapy with the Resistant Client
John Norcross, Ph.D.
Explore how to match treatment approaches with client characteristics to avoid treatment stalemates by understanding:
- Assessment for Six Key Client Characteristics
- Reactance: Defiance vs. Compliance
- Coping Style: Internalizers vs. Externalizers
- Stage of Change: Precontemplation, Contemplation, Action
- Other Characteristics: Religion/Spirituality, Culture, and Preferences
||Streaming-video webcasts available on-demand 24/7 for a full year.
Watch whenever it's most convenient for you!
||MP3s of every session let you listen and learn wherever you want--
at the gym, in the car, anywhere you please. They're yours to download and keep.
||New! This course now includes transcripts of every session so you can read and take notes as you watch or listen. Transcripts are yours to keep forever.
Tough Customers Let You Engage
Your Most Challenging Clients with Flexibilty,
Compassion, and Powerful Strategies that Work.
Have You Ever Struggled With Clients Who...
- refuse to talk about topics that make them uncomfortable?
- firmly believe that all of their issues are the fault of others?
- are continuously unable to move beyond past failures and setbacks?
- become overly dependent on your professional thoughts and advice?
- leave you feeling drained, ineffective, or even incompetent?
Then Join Us to Learn
Practical Strategies to Address
These Challenging Clinical Issues
Now You Can SEE And HEAR!
Here's What People Say:
What an informative and down-to-earth talk,
with so many valuable tips and insights…I put some of
your ideas to work immediately and had success!
I am enlightened, left wanting more. I will review this
webcast again and again. So much to digest and use.
Thank you so much for your time.
The presentation was quite educational and full of
practical down to earth "know how" on how to deal
with male-shame. I found the insights and learning to be true
not only in the clinical setting but also in ordinary day to day experience.
Thank you for teaching a very strong and empowering way to relate with clients.
Meet The Experts Who Will Be Your Guides
For Working with Tough Customers
Clifton Mitchell, Ph.D., is a professor at East Tennessee State University, where he received the Teacher of the Year award in 2002. He’s the author of Effective Techniques for Dealing with Highly Resistant Clients.
Wendy Behary, L.C.S.W., the founder and director of The Cognitive Therapy Center of New Jersey and of The New Jersey Institute for Schema Therapy, is the author of Disarming the Narcissist: Surviving and Thriving with the Self-Absorbed.
Richard Schwartz, Ph.D., is director of the Center for Self Leadership and the originator of the Internal Family Systems model. His books include Internal Family Systems Therapy and, most recently, You Are the One You’ve Been Waiting For.
Janina Fisher, Ph.D., is assistant director of the Sensorimotor Psychotherapy Institute, an instructor at the Trauma Center in Boston, and a former instructor at Harvard Medical School. She lectures and writes about integrating neuroscience research and body-centered approaches into traditional psychotherapy.
William Doherty, Ph.D., is a professor and director of the Citizen Professional Center at the University of Minnesota. He’s the author or coauthor of 12 books on families and family therapy, including Take Back Your Marriage, Take Back Your Kids, and Family Therapy, with Susan McDaniel.
John Norcross, Ph.D., A.B.P.P., is a professor of psychology and distinguished university fellow at the University of Scranton, a clinical psychologist, and editor of the Journal of Clinical Psychology: In Session. He’s the author, coauthor, and editor of many books and publications, including Psychotherapy Relationships That Work.
We invite you to register without any risk. Unless you're completely satisfied, we'll refund your money. Just let us know within 30 days. We're that confident that you'll find this learning experience to be all that's promised and more than you expected.