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Tough CustomersBy Rich Simon As therapists, many of us practice in two different worlds. In the first, we see polite, well-behaved, articulate clients with solid values. They engage fully in therapy, talk cogently about their problems, listen attentively to our responses, make reasonably good-faith efforts to follow our suggestions, and sooner or later get better. No wonder we genuinely like these people!

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Do you feel like you could be a more effective therapist with your younger clients? Do you find it hard to determine when interventions--psychological and pharmacological--might be needed? Join Ron Taffel and learn to identify key diagnostic signs that indicate medications could be helpful when dealing with depression, anxiety, AD/HD, and affective disorders. After the session, please let us know what you think. If you ever have any technical questions or issues, please feel free to email support@psychotherapynetworker.org.

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In Consultation

Peer Supervision Groups that Work

By Eleanor Counselman

Three steps that make a difference

Q: I’d like to organize a peer supervision group, but I’ve heard their failure rate is high. What do you recommend? A: Peer supervision groups provide a welcome respite from the isolation of private practice and an informal, nonevaluative setting after years of formal supervision, particularly for young therapists. They offer valuable guidance on difficult cases and tough ethical dilemmas to therapists at any level of experience. And they’re free! However, as you note, many of them fail. In my experience, careful attention to the initial contract and the ongoing group process can make a huge difference in helping them sustain their membership and thrive. Though they’re often called peer supervision groups, it would be more accurate to call them peer consultation groups. Members don’t have direct supervisory responsibility for one another’s cases: they simply offer suggestions, which members can accept or reject. They typically have four to six members who have approximately the same level of professional experience or share a specific area of interest. Members meet on a regular, usually biweekly, basis. Group consultation, with or without a leader, offers advantages over individual consultation. It includes the possibility of multiple perspectives on the same problem and the reduction of clinicians’ shame about confusions and mistakes as they share similar stories about their struggles with difficult cases. Another benefit is peer interaction, which develops one’s professional sense of self. The hall-of-mirrors effect—seeing yourself as others see you—which is so potent in therapy groups, is a major component of the supervision group experience. Nevertheless, despite the many benefits, it’s challenging to start and maintain a consultation group, particularly if it’s a leaderless one. They can fail to thrive or suffer from “task drift,” moving them away from discussing clinical material and into a form of therapy. It can be difficult to integrate new members and maintain clarity about the group’s own process. Presenting cases in supervision in any format poses obvious risks to one’s self-esteem, and group dynamics add additional risks: issues of power, competition, exposure, and shame can lead members to drop out. It’s especially challenging to manage group dynamics in leaderless groups, as it’s usually the leader’s role to remain aware of what’s happening within the group, and without a leader in charge, shame or fear of being judged may silence members. The most successful leaderless groups seem to be those in which the group members find a balance between a focus on cognitive and emotional issues—talking about cases and about the feelings that arise when seeing clients—while consciously managing the functions that a designated leader would serve. These include protecting the group contract, setting and maintaining appropriate norms, and handling gatekeeping matters, such as bringing in new members. A crucial component of maintaining an atmosphere of group safety is regular, dependable member attendance. Without this, a group will never feel like a place to take risks. Members need to be willing to bring up concerns about irregular attendance because, just as in a therapy group, member lateness and absences can indicate issues that need exploring. Chronic irregular attendance can be demoralizing and cause a group to fail. When it comes to group safety and cohesion, Woody Allen was right: 90 percent of supervision group success is about showing up. A significant issue in any supervision group is shame and the reluctance to expose oneself. To make supervision groups feel safer, therapist David Altfeld developed a model of group consultation in which all group members simply share their emotional reactions and associations to a situation being discussed, instead of one person presenting a specific case issue and everyone else giving advice as resident “experts.” This procedure levels the playing field by not allowing members to compete for the best case analysis. It leaves room for highlighting emotional issues, countertransference reactions, and parallel process. Making everyone vulnerable in this manner avoids opportunities for excessive criticism (or its counterpart, excessive niceness) and encourages emotional sharing. Another group consultation model, developed by Irish therapist Bobby Moore, focuses only on minimal case information, such as a patient’s age, length of time in therapy, and perhaps a little demographic information. Then the presenter talks about his or her thoughts, fantasies, feelings, and associations about the patient and the therapy. Group members then share their associations. Following that, the initial presenter is invited to share any further associations. Only at this point does the presenter give the facts of the case and the clinical dilemma. Finally, the group thinks together about what’s been discussed and what it indicates about the case. For those interested in the power of the collective unconscious, this is a fascinating process to experience. To succeed, a consultation group must feel safe and useful to its members. Here are a few simple principles to follow: Clarify the group structure. The group needs to agree on the frequency and length of meetings, which is best accomplished with a predictable schedule. The group needs to agree on its task and focus: is this group for any clinical issue or just for couples, or trauma, or group therapy? How much time will the group spend on “schmoozing,” and will there be one or more than one case presented each time? What will be the presentation format? While most groups use verbal presentation, some groups are now using videoclips—which makes the discussion much livelier. Agree on membership issues. How many members will the group have, and how will new members be integrated? Once a group has formed, I believe that decisions about adding more members should be a group decision. While it may be tempting to accept a request from someone who wants to join the group, a total of six members seems to be the maximum number for each member to have enough opportunities for presentations. Attend to the group process and dynamics. While groups should build in a “schmooze” or “check-in” time, there needs to be an agreed-upon limit to the socializing, so that the group doesn’t become a therapy group or a coffee klatch. Without a leader, the members themselves must monitor the group’s procedures and raise any important issues. Some groups do this ad hoc; others schedule a regular review meeting to evaluate how things are going. Leaderless peer supervision groups can help clinicians at any stage further clinical learning and combat professional isolation. They’re likeliest to succeed when the group members have a clear working agreement, maintain regular attendance, and create an environment in which both emotional and cognitive learning occurs. Eleanor Counselman, Ed.D., is a past president of the Northeastern Society for Group Psychotherapy and an assistant professor of psychiatry at Harvard Medical School. She’s published numerous articles on psychotherapy and has a private practice in Belmont, Massachusetts.
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NP0017 Handling Today's Hidden Ethical Dilemmas

This blog focuses on discussion regarding the course NP0017 Handling Today's Hidden Ethical Dilemmas.
 
 

NP0017, Ethics, Session 2, Ofer Zur

 

How has digital technology changed the ethical challenges practitioners face in the consulting room? Join psychologist Ofer Zur in this practical discussion of the new ethical trials that exist due to new technologies such as email, social media platforms, the Internet, cell phones, and more. Zur will break down the new issues and provide suggestions as to what therapists should do in order to best handle these ethical quandaries.

After the session, please take a few minutes to engage in the Comment Board and let us know what you thought. What did Zur bring up that was new to you? Do you think there are any other ethical dilemmas brought up by new technologies that weren’t mentioned in this presentation? Do you have any specific questions for Zur or for your peers? We invite you to share your thoughts, questions, and revelations, as well as including your name and hometown with your comments. If you have any technical questions, please feel free to contact support@psychotherapynetworker.org. Thanks for your participation.


03.06.2012   Posted In: NP0017 Handling Today's Hidden Ethical Dilemmas   By Psychotherapy Networker
8
Comments
 

  • 0 avatar Wendy Miller 03.06.2012 14:12
    It was really wonderful to be in the presence of a fellow clinician who is truly working in the reality of our times today - and has challenged and pushed the meaning and value of our changing ethics and its guidelines. In my practice, I have teens, young people, and movers and shakers in the power politics of the DC metropolitan area and the entrance of digital communication has been as expansive as Ofer Zur has so eloquently described. I am very appreciative of the session today.
    Reply
  • Not available avatar Lisa Baroni 03.06.2012 17:42
    I teach an ethics class in an MFT program and the subject of ethics in this digital age comes up frequently. My students have, for the most part, a facility with the online venues that this instructor does not share. Nevertheless, I fully concur with Dr. Zur: we have an ethical mandate to understand the context of our lives, and for that reason, I am very curious and willing to learn. It seems disrespectful to not do so. I use as much technology in our classroom as is possible. My students see my enthusiasm but also my anxiety, and so we navigate this stuff together. They are helpful and grateful that I am willing to deliver the information and participate in meaningful dialogue using tools that respect their communication styles and the increasing paucity of time available. This is my experience with clients as well--they feel respected when I am willing to accommodate their needs, and when I do so with an informed consent procedure in which we partner in discussion about the pros and cons of online delivery systems, we can get things scheduled, etc., with a minimum of fuss and interruption.
    I was struck by the comment that suggested that "they"--the younger generations--are not multitasking, but hopping. That stopped me dead, and gives me much to think about in terms of respecting the focus and speed with which these young folks can zero in on what's important to them. Looked at in this way, when they are texting, posting to Facebook, etc., it is perhaps NOT disrespectful, but efficient, and so I want to think about this more and talk with some younger folks about this. It was a thought-provoking comment.
    Thank you for presenting a webinar with content that is vital in our profession, and with attitude that was most respectful. How refreshing!
    Reply
  • 0 avatar Shirley Hanson 03.06.2012 23:18
    Dr. Zur,
    Talk about being a digital immigrant!! I thought I was doing well with just doing email and having a cell phone. You opened my eyes to the huge areas of the digital age and the practice of MFT. Sure glad that I am semi-retired and just going some consulting. Boy life has changed in my professional career of 50+ years. Thank you for the resources. Dr. H
    Reply
  • 0 avatar Jeannie Bertoli 03.10.2012 12:37
    Dr Zur,

    I was waiting for you to answer the most basic question for me: is it ethical for me to be licensed on one jurisdiction and do online (skype/ichat/other video) therapy with clients throughout the country? I read some information on your website which indicates if the state hasn't addressed teletherapy then you are unlikely to get sued. While that's great and I know things continually change, am I ethical to do it now? Where must I be licensed. Most of my clients are in DC and I now am moving to CA which is not friendly re: reciprocity of mft licensure. I may take your class on doing this well, but need to know this basic answer. Thank you so much!
    Reply
  • 0 avatar Amanda Westmoreland 03.11.2012 16:16
    Dr. Zur, I'm a digital native born in the 80s that was schooled by digital immigrants (some reluctant and some enthusiastic adopters). I was a student in an MFT program from 2006-2008 and Ethics was a topic that I unfortunately "brushed off" mainly because I didn't feel that my instructors/supervisors understood the age we were living in- I heard yes and no without "compassionate understanding" in addition to never tell your clients what you believe in because that's not being collaborative. I laughed out loud when you described a therapist "huffing" when a client received a text in session. After hearing your throughful approach I had a huge lump in my throat and an "aha" moment for what's been missing in my journey as a young therapist- I don't have to have gray hair to be a good therapist and I'm not a stupid kid just because I've struggled with digital boundaries. THANK YOU FOR SHOWING UP AND TELLING ME WHAT YOU BELIEVE IN!
    Reply
  • 0 avatar ROBERT ROSENTHAL 09.09.2012 17:46
    Very helpful in raising awareness of these issues.
    My feeling is that if the therapist is comfortable with aspects of digital media, then she will be able to incorporate them appropriately into her practice with mindful boundaries. By the same token, if not comfortable, then it's probably not a good idea to stretch and try to use them. For example, I don't text at home, even with my kids, and therefore have no intention of taking texts from patients. I am comfortable with email and use it, setting limits such as charging for longer email exchanges -- all laid out beforehand in an Office Policies handout.
    Reply
  • 0 avatar ellen katz 12.06.2012 10:05
    Here we are leaving a permanent mark in cyberspace! This was a good overview, and a fine form of open-minded inquiry. I think it's an example of maturity in our field as opposed to rigidity that can come from age in the face of change. I too would like more discussion on the topic of Skype sessions and inter-state/international digital and telephone therapy. Clients move, we travel... there are many opportunities for this to come up. (I'm in Germany at the moment!) Hopefully you can notify us if/when this topic will be addressed.
    Reply
  • 0 avatar Carol Mcdermott 04.07.2013 21:25
    Thankyou Rich and Dr. Zur for taking the fear out of moving into this new territory. I have learned about texting and the world of cell phone manners from my grandson; going from the place of irritation to understanding. You validated my moving to sit next to my clients and their phones/pads to get a look into their worlds.
    Reply
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