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Peer Supervision Groups that Work

By Eleanor Counselman

Three steps that make a difference

Q: I’d like to organize a peer supervision group, but I’ve heard their failure rate is high. What do you recommend? A: Peer supervision groups provide a welcome respite from the isolation of private practice and an informal, nonevaluative setting after years of formal supervision, particularly for young therapists. They offer valuable guidance on difficult cases and tough ethical dilemmas to therapists at any level of experience. And they’re free! However, as you note, many of them fail. In my experience, careful attention to the initial contract and the ongoing group process can make a huge difference in helping them sustain their membership and thrive. Though they’re often called peer supervision groups, it would be more accurate to call them peer consultation groups. Members don’t have direct supervisory responsibility for one another’s cases: they simply offer suggestions, which members can accept or reject. They typically have four to six members who have approximately the same level of professional experience or share a specific area of interest. Members meet on a regular, usually biweekly, basis. Group consultation, with or without a leader, offers advantages over individual consultation. It includes the possibility of multiple perspectives on the same problem and the reduction of clinicians’ shame about confusions and mistakes as they share similar stories about their struggles with difficult cases. Another benefit is peer interaction, which develops one’s professional sense of self. The hall-of-mirrors effect—seeing yourself as others see you—which is so potent in therapy groups, is a major component of the supervision group experience. Nevertheless, despite the many benefits, it’s challenging to start and maintain a consultation group, particularly if it’s a leaderless one. They can fail to thrive or suffer from “task drift,” moving them away from discussing clinical material and into a form of therapy. It can be difficult to integrate new members and maintain clarity about the group’s own process. Presenting cases in supervision in any format poses obvious risks to one’s self-esteem, and group dynamics add additional risks: issues of power, competition, exposure, and shame can lead members to drop out. It’s especially challenging to manage group dynamics in leaderless groups, as it’s usually the leader’s role to remain aware of what’s happening within the group, and without a leader in charge, shame or fear of being judged may silence members. The most successful leaderless groups seem to be those in which the group members find a balance between a focus on cognitive and emotional issues—talking about cases and about the feelings that arise when seeing clients—while consciously managing the functions that a designated leader would serve. These include protecting the group contract, setting and maintaining appropriate norms, and handling gatekeeping matters, such as bringing in new members. A crucial component of maintaining an atmosphere of group safety is regular, dependable member attendance. Without this, a group will never feel like a place to take risks. Members need to be willing to bring up concerns about irregular attendance because, just as in a therapy group, member lateness and absences can indicate issues that need exploring. Chronic irregular attendance can be demoralizing and cause a group to fail. When it comes to group safety and cohesion, Woody Allen was right: 90 percent of supervision group success is about showing up. A significant issue in any supervision group is shame and the reluctance to expose oneself. To make supervision groups feel safer, therapist David Altfeld developed a model of group consultation in which all group members simply share their emotional reactions and associations to a situation being discussed, instead of one person presenting a specific case issue and everyone else giving advice as resident “experts.” This procedure levels the playing field by not allowing members to compete for the best case analysis. It leaves room for highlighting emotional issues, countertransference reactions, and parallel process. Making everyone vulnerable in this manner avoids opportunities for excessive criticism (or its counterpart, excessive niceness) and encourages emotional sharing. Another group consultation model, developed by Irish therapist Bobby Moore, focuses only on minimal case information, such as a patient’s age, length of time in therapy, and perhaps a little demographic information. Then the presenter talks about his or her thoughts, fantasies, feelings, and associations about the patient and the therapy. Group members then share their associations. Following that, the initial presenter is invited to share any further associations. Only at this point does the presenter give the facts of the case and the clinical dilemma. Finally, the group thinks together about what’s been discussed and what it indicates about the case. For those interested in the power of the collective unconscious, this is a fascinating process to experience. To succeed, a consultation group must feel safe and useful to its members. Here are a few simple principles to follow: Clarify the group structure. The group needs to agree on the frequency and length of meetings, which is best accomplished with a predictable schedule. The group needs to agree on its task and focus: is this group for any clinical issue or just for couples, or trauma, or group therapy? How much time will the group spend on “schmoozing,” and will there be one or more than one case presented each time? What will be the presentation format? While most groups use verbal presentation, some groups are now using videoclips—which makes the discussion much livelier. Agree on membership issues. How many members will the group have, and how will new members be integrated? Once a group has formed, I believe that decisions about adding more members should be a group decision. While it may be tempting to accept a request from someone who wants to join the group, a total of six members seems to be the maximum number for each member to have enough opportunities for presentations. Attend to the group process and dynamics. While groups should build in a “schmooze” or “check-in” time, there needs to be an agreed-upon limit to the socializing, so that the group doesn’t become a therapy group or a coffee klatch. Without a leader, the members themselves must monitor the group’s procedures and raise any important issues. Some groups do this ad hoc; others schedule a regular review meeting to evaluate how things are going. Leaderless peer supervision groups can help clinicians at any stage further clinical learning and combat professional isolation. They’re likeliest to succeed when the group members have a clear working agreement, maintain regular attendance, and create an environment in which both emotional and cognitive learning occurs. Eleanor Counselman, Ed.D., is a past president of the Northeastern Society for Group Psychotherapy and an assistant professor of psychiatry at Harvard Medical School. She’s published numerous articles on psychotherapy and has a private practice in Belmont, Massachusetts.
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NP0009 Handling Today's Hidden Ethical Dilemmas

This blog focuses on discussion regarding the course NP0009 Handling Today's Hidden Ethical Dilemmas.
 
 

NP0009, Ethics, Session 2, Ofer Zur

 

How has digital technology changed the ethical challenges practitioners face in the consulting room? Join psychologist Ofer Zur in this practical discussion of the new ethical trials that exist due to new technologies such as email, social media platforms, the Internet, cell phones, and more. Zur will break down the new issues and provide suggestions as to what therapists should do in order to best handle these ethical quandaries.

After the session, please take a few minutes to engage in the Comment Board and let us know what you thought. What did Zur bring up that was new to you? Do you think there are any other ethical dilemmas brought up by new technologies that weren’t mentioned in this presentation? Do you have any specific questions for Zur or for your peers?

We invite you to share your thoughts, questions, and revelations, as well as including your name and hometown with your comments. If you have any technical questions, please feel free to contact support@psychotherapynetworker.org. Thanks for your participation.

 


09.08.2011   Posted In: NP0009 Handling Today's Hidden Ethical Dilemmas   By Psychotherapy Networker
26
Comments
 

  • 0 avatar VeLora Lilly 09.13.2011 13:09
    VeLora Lilly,San Francisco,
    I would like specific information about conducting therapy via Skype with clients who are out of the state or country where I practice:legal issues as well as ethics.
    Reply
    • Not available avatar Dr. Zur, Instructor 09.13.2011 14:07
      Dear VeLora:
      You can find info about Skype at http://www.zurinstitute.com/telehealth_skype.html and on across state lines at http://www.zurinstitute.com/telehealthresources.html#statelines and http://www.zurinstitute.com/telehealth_across_state_lines.html
      Reply
  • Not available avatar Alan Lawrence, LCSW 09.13.2011 13:15
    I just finished listening to the second session and so far I find the material very informative and the speakers sophisticated and easy to understand. Better than reading some
    dry material or having to travel and sit all day long listening
    to speakers. Although that can be refreshing occasionally.
    I prefer to listen to you guys in the comfort of my office or home. Good-luck in your series!
    Alan Lawrence, LCSW, BCD
    Rancho Mirage, CA
    Reply
    • Not available avatar Dr. Zur, Instructor 09.13.2011 14:10
      Dear Alan:
      You can find many relevant articles and free resources at http://www.zurinstitute.com/articles.html#boundariesemail
      Reply
  • -0.1 avatar Dale Blumen 09.13.2011 13:15
    Thank you for a presentation that offers an anthropological lens of compassionate curiosity/understanding for therapists to use while considering digital as well as other ethical issues. I will be tweaking my informed consent and office policy as a result of watching this webinar. I am a digital "immigrant." During our last storm, we lost electricity in our state and land lines were non-functional, as well. Because of the long lead-in time, I heeded advice and added texting to my smart phone (also got a very quick lesson from one of my adult children on how to use it!). What I realized in trying to communicate with clients re: appts after the storm had passed, was that I hadn't routinely obtained cell phone numbers from everyone - and I didn't know who had text capacity. While it all worked out, my "lesson learned" was that this digital information is now be part of my routine intake, my informed consent and my office policy. Newport, RI
    Reply
  • 0 avatar Tina Denison 09.13.2011 13:16
    To my surprise, following Session 1, I could not wait to attend the next ethics webinar. I would not have thought that possible. Zur's specifics on dual relationships, Internet office policies and statements, and dealing with digital native clients clarified issues I have been ruminating about since I set forth from graduate school. I particularly appreciated his insights and comments about the "Dont-don't-don't" reactions from more rigid interpreters of standards. Ethics are a combination of facts, knowledge, experiential knowledge- but most important, the careful continuing considerations of the Wise Mind. Tina LeMarque-Denison, MA, MSW, LMSW, Tucson, Arizona
    Reply
    • Not available avatar Dr. Zur, Instructor 09.13.2011 14:12
      Dear Tina:
      You can find tons of free resources on dual relationships and how to approach them without fear but with care and humanity at http://www.zurinstitute.com/articles.html#dualsub
      Reply
    • 0 avatar Kathy Metcalf 09.18.2011 17:49
      I couldn't agree more Tina. I came from a Psychodrama background where touch, dual relationships and personal sharing is part of the training and protocol. I found Dr. Zur's point of view refreshing. I've always used a balance of clinical knowledge and human hearted wisdom to deal with ethical issues. I so appreciate someone speaking to the grey areas we often find ourselves in.
      Kathy Metcalf, LCSW-C, TEP
      Baltimore, MD
      Reply
  • 0 avatar carole webb 09.13.2011 13:19
    Thank you for the great insight into the digital native's world! As I think about myself as a babyboomer immigrant, I have a hunger to learn more! However, I also know a lot from my experience that the younger people could benefit from. How do we integrate the wisdom of the elder with the rapid movement of the digital native? As a supervisor of therapists, I wonder how to conduct a conversation about ethical practice that younger therapists will hear (I mean read!) Carole in TN
    Reply
    • Not available avatar Dr. Zur, Instructor 09.13.2011 14:13
      Dear Carole:
      The article that I wrote with my daughter on digital immigrants and digital natives is at http://www.zurinstitute.com/digital_divide.html
      Reply
  • 0 avatar David Chervick 09.13.2011 13:27
    Ofer is know here in Northern California as the premier spokesman on keeping therapists safe. I was enjoying meeting him (digitally, personally) today. He really has an amazing ability to conceptualize the space within which psychotherapists work in 21st century! Really enjoying this valuable offering
    Reply
  • 0 avatar Farnsworth Lobenstine 09.13.2011 13:33
    I really am enjoying this ethics course!
    It's so helpful to know that I'm a reluctant immigrant! Boy am I!My first assumption about the computer is always, I can't do this myself.
    I finally joined facebook to see pictures of my grandson. My very part-time assistant, under 30, helped me create a facebook page that has virtually nothing on it. I thought about it and agreed to be friends with a teenage client to better understand her and her world. She initiated the request. I need to learn to get beyond her wall of pictures of family and friends, or maybe that's all there is on her page.I certainly did not leave any messages.
    A 6th grader was eager to show me how computer animation and other videos that he made at computer camp. It was much more fun to have him guide me through it with stories than to watch it on my own.
    A teenage girl periodically shows me lots of pictures on her iphone during sessions, and she's taken me to youtube to silly videos she's posted.Again, it's on "company time" and interactive.
    What are others' experiences, especially with teenagers?
    FL, LICSW, Massachusetts
    Reply
    • Not available avatar Dr. Zur, Instructor 09.13.2011 14:16
      Dear Farnworth
      You can find more article and resources on digital ethics and related topics at http://www.zurinstitute.com/articles.html#boundariesemail
      Good luck
      Ofer
      Reply
  • Not available avatar Rob Riddle 09.13.2011 18:48
    I have been a counsellor now for 42 years and semiretired. I am also chair of the Continuing Competency Committee for our professional organization and we will be instituting a Continuing Competency program in 2012. One of the requirements in the three year cycle we propose is that members must have some activity on Ethics. Your talk today and this course has given me even more ideas for how that might be implemented and the resources available to our clinical counsellors to achieve that requirement. Thanks you so much for this wealth of information and especially the challenges for the digital immigrants amongst us.
    Reply
    • Not available avatar Dr. Zur, Instructor 09.24.2011 17:12
      Dar Rob:
      i wonder if you can use our online program http://www.zurinstitute.com/homeonline.html to help you establish competency.
      Reply
  • 0 avatar Cynthia McKenna 09.13.2011 20:48
    This was so refreshing. As someone who has been using digital media with my clients, it's great to have some feedback on how to be more effective. I am new to your work and appreciate your efforts to help be part of the positive change in psychotherapy.
    Cynthia McKenna
    Reply
    • Not available avatar Dr. Zur, Instructor 09.24.2011 17:14
      Dear Cynthia:
      Thanks for the kind words. You may want to check our extensive free Telehealth Resources listing at http://www.zurinstitute.com/telehealthresources.html and our Digital Ethics articles at http://www.zurinstitute.com/articles.html#boundariesemail . Good luck.
      Reply
  • 0 avatar VeLora Lilly 09.13.2011 23:52
    VeLora Lilly, San Francisco
    THank you for your suggestions to my question. I have not been able to print out your slide notes from the session. It there another way to access them?
    Reply
    • 0 avatar Psychotherapy Networker 09.14.2011 09:20
      Hi VeLora,

      You can access the PowerPoint slide presentation if you purchased the course by logging in to the website and finding the course under the Your Purchased Items tab. Then, you can click on the slides for this session and print them out that way. If you're having any issues logging in or accessing the slides, please feel free to contact support@psychotherapynetworker.org and they can assist you. Thanks for your comment and for your participation!
      -Psychotherapy Networker
      Reply
  • 0 avatar Norene Gonsiewski 09.21.2011 17:40
    Norene Gonsiewski, Portland Oregon

    I really enjoyed this session immensely. Especially liked the warning to consider my automatic thoughts of "Unethical" when something is new to me. Much of the digital considerations do immediately evoke that response and I think that I have harshly judged some actions of others which may not be as bad as I initially thought. Loved Zur's sense of humor and humanity.
    Reply
  • 0 avatar Candi Kaatz 09.22.2011 00:36
    Candi Nashville
    I am challenged to be more aware of all the digital opportunities to connect with clients without being "old school."
    Reply
    • Not available avatar Dr. Zur, Instructor 09.29.2011 20:07
      Dear Candi:
      I think my daughter's and mine article on digital immigrants and digital natives at http://www.zurinstitute.com/digital_divide.html may be helpful.
      Ofer
      Reply
  • 0 avatar Kevin Mallory 12.12.2011 09:46
    I work with many teens and young adults, so I have had to wrestle with many of these ethical questions for some time, but Dr. Zur's thoughts on this subject were much more comprehensive than mine have been to date, and very helpful. I particularly valued his thougths on adding statements about email, texting, and social networkingn to my professional disclosure statement.
    Reply
  • 0 avatar Mary Mirro 03.17.2012 10:49
    I am in the digital immigrant group and am moving toward using email, texting as a way of communicating with clients. I appreciate your perspective on these issues. I feel considerably more informed and willing to use this form of communication now. Thank you for the resources that include forms that can be given to clients regarding texting, emails and facebook.
    Reply
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